It's been an exceptionally busy period for the nation's largest Internet service provider, but all for the wrong reasons.
Australia's largest Internet service provider, BigPond has criticised the results of a survey in which most respondents rated its customer service as 'awful' or 'average'.
The broadband battle is intensifying as dial-up Internet dies in Australia.
It is tempting when you offer a good service to keep expanding and adding more services, but at what point does it get out of hand?
The federal government has come in for a caning in the Australian Broadband Survey 2003, which collated valid responses from 10,335 Internet users.
It's been an exceptionally busy period for the nation's largest Internet service provider, but all for the wrong reasons.
Reading over the results from the Australian Broadband Survey for 2004 confirms what many ZDNet Australia readers have written about over the past year: Telstra drastically needs to improve its BigPond service.
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