Advances in online communication tools and contact management software are fostering new attention on call centre operations as a key tool for enterprises as they strive to build deeper relationships with their customers.
Marconi Australia is developing next-generation high-bandwidth services in its multi-million dollar Broadband Centre of Excellence (BBCE) which opened yesterday at its North Sydney headquarters.
Alcatel launched today a demonstration and collaboration centre showcasing new broadband services being tested in Australia.
Health agency Medicare Australia has recently started trialling a call centre solution based on internet protocol (IP) telephony that allows calls to be routed to regional offices during peak periods.
Rio Tinto Alcan, the Northern Territory government and Telstra have decided to "broadband" Arnhem Land in the northern territory, laying 800km of fibre-optic cable.
Communications Minister Stephen Conroy has welcomed "improvements" in ISP filtering technologies, but will a broad-scale roll-out make ISPs a thief's favourite target?
Sometimes, a well-placed and well-timed letter can make all the difference. Other times, it can make no difference at all and even hurt your case. This week's missive by the Competitive Carriers' Coalition, I would suggest, falls into the latter category.
With the OPEL bid cancelled and procedural questions dogging the FTTN bid, Australia is currently in something of a technological limbo.
Just a few days after the Australia Connected program was launched Communications Minister Helen Coonan was selling the initiative to the TV talk shows.
Sprint's WiMAX roll-out in Baltimore will prove the Australian government's decision to worm its way out of the Opel WiMAX contract was a short-sighted, and ultimately damaging, political stunt that has benefited nobody.
Advances in online communication tools and contact management software are fostering new attention on call centre operations as a key tool for enterprises as they strive to build deeper relationships with their customers.
At the "NECXT life" product showcase in Sydney, NEC gave us the chance to explore a "day in the a life of NEC". Our photo gallery reveals that such a day involves digital signs, VoIP, LCDs, waterproof notebooks and CCTV.
WiMax, the controversial long range wireless broadband technology, is set to spread across rural Australia from next year -- but despite the outgoing Howard government's ambitious project, both fixed and mobile variants of the technology are already being deployed around the world.
The new interactive Telstra "flagship" store will be open from 2 November. Dubbed T.Life, the store is located at 400 George Street, on the corner of George and King on the group floor of the Telstra building.
With a fierce battle raging over Australia's broadband future and how bush users should be connected, regulators have weighed in to produce a state of nation report into the country's communications infrastructure and how well consumers are being served by their providers.
Vodafone's enhanced notebook PC Card delivers what the mobile telco calls 'business class 3G broadband' -- but until more of the 3G network is upgraded with HSDPA, most users will remain stuck in economy seats.
Fancy a 1.3Mbps broadband pipeline direct to your notebook, without a cable in sight? The new BigPond wireless data card makes good on Telstra's lofty promises for its Next G network.
3's new mobile broadband card is almost a no-brainer: It sprints along on 3's current 3G network and will kick into overdrive following the 3.6Mbps HSDPA network overhaul, slips into notebook ExpessCard and PC Card slots and to top it off, has exceptional pricing plans.
Even in big cities it can be a heck of a lot easier to find a Big Mac than it can be to find a wireless hotspot.
The broadband business -- plans, peaks, and penalties -- can be confusing to say the least. We line up some of Australia's best.
Visa CIO touts new transaction technologies
Michael Dreyer, CIO of Visa, expresses what innovation means to him in different areas, such as their PayWave … Watch it now
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Australian Govt funds IT start-ups
Google should come clean on datacentres
US shows what OPEL could have been
Achieve continuous availability with high performance NonStop blade technology
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Superguide: Printers -- all you need to know
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Storage and server superguide
Over the last decade the art of maintaining the datacentre of a large organisation has evolved into an art form.
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