The local arm of consultancy giant Booz Allen Hamilton is boosting its local resources focused on IT work, on the back of recent high-profile public sector wins.
Centrelink is to begin a 16-month rollout of service management software that will eventually see staff help desk queries consolidated and automated under one system.
Some of the industry's biggest technology suppliers risk missing out on outsourcing contracts if they cannot lift their lagging service management standards, according to a group of IT managers.
An information technology (IT) manager who played a key role in the upgrading of a secure online banking application for the Macquarie Bank has flown away to establish his own security company.
The National Australia Bank's information technology operation is targeting leadership skills and enhanced project delivery as crucial elements of its turnaround program, according to a senior company executive.
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