News (22)

  • Indian outsourcers feel credit squeeze

    Indian outsourcing companies are likely to be affected by the economic downturn in the US, an Indian trade body has warned.

  • India's call centre staff burn out

    Assuming false identities and copying foreign accents take their toll on Indian call centre workers, according to a new study.

  • Overseas outsourcing to rise in 2003

    The amount that companies spend on farming out business tasks to foreign lands will jump 38 percent this year, according to a new study from market research company Gartner.

  • Cost-cutting drives outsourcing growth

    New research indicates that companies providing IT products and services will continue to increase their use of outsourcing agreements in order to lower overhead expenses.

  • India probes Australian ID breach

    The National Association of Software and Service Companies, an Indian trade body, has asked the Australian Broadcasting Corporation to provide details of its undercover operation that allegedly found customers' data for sale by Indian outsourcers.

More News >

Features and Case Studies (12)

  • Overseas outsourcing to rise in 2003

    The amount that companies spend on farming out business tasks to foreign lands will jump 38 percent this year, according to a new study from market research company Gartner.

  • Gloomy future strike some Indian workers

    It's a dead end job, according to call centre and offshoring workers in India. So they're quitting in droves.

  • Life after getting outsourced

    Your job is being outsourced ... what should you do next? Here are some options to consider. Additional reading: About to be outsourced? Top 5 signs

  • BPO: Save money or fix your processes?

    Business process outsourcing has much in common with its smaller sibling IT outsourcing, but there are still some lessons to be learned.

  • Offshoring: Don't shoot the messenger

    India's image as a paragon of outsourcing took a severe beating last week after revelations of offshoring jobs gone awry shook the entire medical fraternity in the UK. But this episode proved that offshoring as a short-term solution can be fatal.

More Features and Case Studies >

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