News (2)

  • Siebel under siege and unrepentant

    The founder and chief executive of the enormously successful Siebel Systems talks CRM survival survival strategies.

  • The privacy debate: The darker side of customer intimacy

    You may be spending generously to get closer to your customers, but can you guarantee their privacy? To a legal certainty? If these questions make you nervous, join the stampede: December 21, the date new national privacy laws kick into effect, is a whole lot closer than you think.

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