Australian banks are lagging well behind world standards when it comes to using customer relationship management (CRM) technologies, and recent attempts to use CRM as a cost-cutting exercise may be doomed to failure, according to industry experts.
NCR on Thursday inked a deal with global bank ABN AMRO to supply the company with customer relationship management and some financial analysis services in the Asia Pacific region.
The Commonwealth Bank (CBA) has appointed an expert in open systems architecture, investment management software and systems development to its top technology post.
The National Australia Bank has taken a pre-tax writedown of AU$409 million on its software assets for the year as botched initiatives such as its notorious global enterprise resource planning project take their toll on the financial institution's full-year bottom line.
The CTO of one of Britain's largest banks talks about how he made it to the top, and how Barclays is facing the challenges of technical innovation and corporate governance legislation.
The question on the lips of most CIOs is no longer whether to send work offshore. It's a question of how much to send.
Australian banks are lagging well behind world standards when it comes to using customer relationship management (CRM) technologies, and recent attempts to use CRM as a cost-cutting exercise may be doomed to failure, according to industry experts.
ZDNet Australia meets with Michael Harte, CIO of the Commonwealth Bank to find out his views on security and sourcing (both out- and open-).
The National Australia Bank has taken a pre-tax writedown of AU$409 million on its software assets for the year as botched initiatives such as its notorious global enterprise resource planning project take their toll on the financial institution's full-year bottom line.
The CTO of one of Britain's largest banks talks about how he made it to the top, and how Barclays is facing the challenges of technical innovation and corporate governance legislation.
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