News (4)

  • Aviva tech break-up costs HP

    A report this week suggested the Australian operations of financial services specialist Aviva would not renew a key outsourcing contract with Hewlett-Packard when it expires this November.

  • Aviva divvies up former HP contract

    Financial services giant Aviva has started to sign key ICT services contracts as it breaks up a larger outsourcing deal formerly held by Hewlett-Packard.

  • Aviva cuts down back office IT

    Financial services company Aviva Australia has revealed it is in the midst of an extensive back office technology consolidation project, with Oracle software taking centre stage as a number of other platforms are eliminated.

  • Keeping a cool head

    Aviva Australia CIO Sharam Hekmat is not one to rush into things without his eyes wide open. He tells Renai LeMay why a large HP outsourcing contract was split into several chunks and the reasons for bringing some services in-house.

Features and Case Studies (1)

  • Outsourcing CRM operations a wise choice?

    Outsourcing customer relationship management -- generally seen as part of the business process outsourcing trend -- is a complex undertaking. And it's about a lot more than "shipping jobs overseas" ....

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