One large Australian organisation and a local computer security advisor have played down the importance of a security flaw in the global Domain Name System (DNS) that has led to panic in some security circles around the globe.
When the New Zealand Automotive Association (NZAA) call centre turned into the weatherman and traffic reporter for many of its members, the company's CIO decided it was time to let their operators take some more important calls.
Avaya has launched phones and software that it claims will make it easier to intelligently route calls in businesses and call centres.
Microsoft is set to go one up on Cisco with the announcement -- just a day after the chief executives of both firms sang the co-operation tune -- that it plans to offer unified communications on an on-demand basis.
Videoconferencing vendor Polycom has a new Australia and New Zealand managing director, with incumbent James Anderson unexpectedly flagging his departure in the next month for parts unknown.
Lorie Buckingham, CIO of telecom solutions provider Avaya, talks about the promise of unified communications for its more than one million business customers around the world. She also discusses her passion for technology and strategy for integrating innovative communication technologies.
Financial organisations are slowly embracing the notion of unified communications, but significant organisational hurdles remain
It may have had its share of teething pains, but medical clinic chain Medi 7 has used its VoIP and open source Asterisk PABX rollout to improve call routing and slash thousands of dollars in telecommunications costs.
Can Ned Hooper keep the magic of Cisco's acquisition machine alive? The executive discusses how he plans to maintain the success rate
For Western Australia's DVG Automotive Group, the ability to move phone calls over a data network was just the beginning of a VoIP project that's on track to pay for itself in as little as seven months.
Lorie Buckingham, CIO of telecom solutions provider Avaya, talks about the promise of unified communications for its more than one million business customers around the world. She also discusses her passion for technology and strategy for integrating innovative communication technologies.
By being very easy to configure and manage, the 3CX Phone System for Windows scores well on functionality and is compatible with most SIP handsets, gateways and services. However scalability could be an issue for larger organisations.
While being a leader in most areas of IP telephony, Avaya have previously been lacking in support for the smaller end of the market. That's set to change, however, thanks to the introduction of the new Avaya IP Office, a VoIP solution which caters from as little as two users right through to 360 users per server.
ShoreTel's ShoreGear-120 is a VoIP system aimed primarily at medium- to large-sized businesses ranging from 50 users upwards and offers an impressive and versatile solution with the only major gripe being the big hit to capacity when using analog phones.
Avaya and Lenovo have announced a partnership to enhance IP communications on ThinkPad notebooks, the companies announced on Wednesday.
If you're thinking about voice over IP, we take a look at the steps involved in getting it set up and what's on offer from four major vendors.
Planet CNET: Spins, blurs, and flashing lights
It sounds like a bad acid trip, but on this edition of Planet CNET, we spin in Singapore, get blurred out in F… Watch it now
Australian Customs CIO Murray Harrison dislikes SLAs and runs away if a vendor talks to him about innovation. In this interview, he also explains why getting excited about gadgets can be dangerous and talks about how Customs' outsourcing strategy has evolved.
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