Avaya has launched phones and software that it claims will make it easier to intelligently route calls in businesses and call centres.
Networking equipment heavyweights Avaya and Juniper have announced a deepening of their relationship with the signing of a memorandum of understanding (MoU).
Australian financial software vendor Reckon will dump its existing call centre technology provider Interactive Intelligence in favour of a Voice over Internet Protocol (VoIP) solution from Avaya.
The Australian Federal Police (AFP) is in the midst of implementing a new Internet Protocol-based (IP) telephony system, with 10 sites going live in the last six months.
A hacker recently obtained unauthorised access to the IP telephony (VoIP) system of a Perth business, making 11,000 calls costing over $120,000, according to the Western Australian police.
In this feature, ZDNet.com.au speaks to IT managers across the nation to collate their "war stories" deploying Voice over Internet Protocol (VoIP) in their organisations. Cut through the spin and find out what's really happening on the Australian VoIP front.
How can you tell if your business is ready for Voice over IP? Also, who are the leading IP handset providers and systems integrators in Australia?
Voice over Internet Protocol, in some way, shape, or form, is a standard inclusion now with most business telephony systems. We review the latest offerings.
The world of enterprise IP telephony is varied and complex. Here's our round-up of the major players and what they can bring to your business.
It may have had its share of teething pains, but medical clinic chain Medi 7 has used its VoIP and open source Asterisk PABX rollout to improve call routing and slash thousands of dollars in telecommunications costs.
Avaya's Aura is a suite of communication products, all bundled together in an effort to reach the dream of unified communications for businesses.
If you're thinking about voice over IP, we take a look at the steps involved in getting it set up and what's on offer from four major vendors.
The world of enterprise IP telephony is varied and complex. Here's our round-up of the major players and what they can bring to your business.
By being very easy to configure and manage, the 3CX Phone System for Windows scores well on functionality and is compatible with most SIP handsets, gateways and services. However scalability could be an issue for larger organisations.
ShoreTel's ShoreGear-120 is a VoIP system aimed primarily at medium- to large-sized businesses ranging from 50 users upwards and offers an impressive and versatile solution with the only major gripe being the big hit to capacity when using analog phones.
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