Australian financial software vendor Reckon will dump its existing call centre technology provider Interactive Intelligence in favour of a Voice over Internet Protocol (VoIP) solution from Avaya.
How can you tell if your business is ready for Voice over IP? Also, who are the leading IP handset providers and systems integrators in Australia?
Voice over Internet Protocol, in some way, shape, or form, is a standard inclusion now with most business telephony systems. We review the latest offerings.
IT organisations must pay close attention to the readiness of the underlying network infrastructure to ensure the highest level of availability and best possible end-user experience. Additional reading: VoIP Essentials
If you're thinking about voice over IP, we take a look at the steps involved in getting it set up and what's on offer from four major vendors.
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