News (5)

  • Manchester Unity surfs insourcing, VoIP trends

    The chief information officer (CIO) of health benefits provider Manchester Unity is riding the wave of two of the most prominent enterprise ICT trends in 2005 -- insourcing and Voice over Internet Protocol (VoIP).

  • CRM Special: Remember the customer

    Customer relationship management is supposedly a simple concept--but it has become vitally important in the current economic downturn.

  • Microsoft readies VoIP software beta

    After months of anticipation, corporate customers will soon get their hands on a beta version of Microsoft's VoIP software, an event that marks an important step in the evolution of corporate communications.

  • Siebel forms e-biz alliance with Lucent spin-off

    Customer-service specialist Siebel and Lucent' call centre spin-off Avaya announced a strategic alliance to jointly develop, market and sell integrated e-business solutions.

  • IT firms expand from PCs to payroll

    IT services firms are expanding beyond their traditional role as overseers of networks, PCs and computer help desks, into "back office" areas such as accounting and human resources.

Features and Case Studies (5)

  • Paging made easy with CRM

    How many prospective customers are you managing? CommtechWireless has 30,000. CEO Nathan Buzza explains how this fast-growing wireless paging company keeps up.

  • Can Microsoft deliver on CRM?

    Microsoft will have an impact on the customer relationship management (CRM) market. But how important will its role be?

  • CRM Special: Remember the customer

    Customer relationship management is supposedly a simple concept--but it has become vitally important in the current economic downturn.

  • VoIP: ROI in seven months for car dealership

    For Western Australia's DVG Automotive Group, the ability to move phone calls over a data network was just the beginning of a VoIP project that's on track to pay for itself in as little as seven months.

  • IT firms expand from PCs to payroll

    IT services firms are expanding beyond their traditional role as overseers of networks, PCs and computer help desks, into "back office" areas such as accounting and human resources.

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