Australians would prefer to use voice biometrics rather than PIN and password verification to prove their identity but security experts warn biometrics exposes consumers to even greater risk.
Banks obviously have an interest in making consumers feel safe. They are there to protect the customers' money. They want customers to use their online services, too, because the channel offers a lower cost per transaction than a branch. But giving away free security software to make customers feel safe is probably doing more harm than good.
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