News (5)

  • ATO kicks off CRM deployment

    The Australian Taxation Office has kicked off its initial rollout of Siebel customer relationship management software to contact centre staff ahead of a more wide-ranging deployment scheduled for next year.

  • Tax Office confirms Melbourne CRM centre kickoff

    The Australian Taxation Office this morning confirmed plans to establish a Siebel development centre in Melbourne to support the customer relationship management component of its AU$400 million-AU$450 million change program.

  • ATO passes on offshoring idea

    The Australian Taxation Office (ATO) will not go ahead with an Accenture proposal to offshore a small amount of the development work for its AU$400-$450 million Change Program.

  • Tax office streamlines decisions

    The Australian Taxation Office is rationalising its decision-making process as it gears up for a new stage of its AU$450 million, four-year change program.

  • Fujitsu AU boosts services portfolio with Atos buyout

    Fujitsu Australia has moved to boost its packaged software solution and business transformation capabilities through the acquisition of the Australian operations of European-based outsourcing company Atos Origin.

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