News (26)

  • ATO admits callers are 'chopped off'

    The Australian Taxation Office (ATO) is trying to fix two "annoying" features that clients face when they attempt to call for advice when its staff are too busy a persistent busy tone or being "chopped off" the line without an explanation.

  • ATO makes first move in AU$1bn outsourcing deals

    The Australian Tax Office yesterday made the first moves in its hunt to find suppliers for its AU$1 billion, five-year IT outsourcing contracts.

  • ATO unleashes AU$160m a year outsourcing deal

    The Australian Tax Office has laid out the requirements for its centralised computing contract, worth AU$160 million per year.

  • ATO kicks off CRM deployment

    The Australian Taxation Office has kicked off its initial rollout of Siebel customer relationship management software to contact centre staff ahead of a more wide-ranging deployment scheduled for next year.

  • Treasury gets privacy help over businesses' reporting

    The Federal Treasury has issued a tender seeking privacy consultancy services for the government's Special Business Reporting initiative, a scheme to simplify regulated reporting processes for Australian businesses.

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Features and Case Studies (6)

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Reviews (1)

  • Don't take it personal

    Personalisation has become an accepted part of technological interaction, but what does the future hold?

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