News (19)

  • J D Edwards' Ian Hodge: Straight to the source

    What sets J D Edwards apart from the likes of Siebel and PeopleSoft? We speak with Ian Hodge, managing director Australia/New Zealand, about the future of business software and services.

  • ERP: Carving a new niche

    After so many large enterprises were burned by ERP investments gone wrong, can the second generation of ERP software find new markets and stay relevant in today’s changing business landscape?

  • ROI: You can teach a New Economy old tricks

    In these tough times, customers will no longer trust you on the basis of VC referrals or your phone manner. It's time to prove that your customers need your services. ROI-based sales pitches of the past make a resurgence in the dot-com downturn of the present.

  • Feeling SASsy?

    In an era when the much-coveted IPO takes companies from rags to riches and back again in the blink of an eye, SAS Institute is an anomaly. In 24 years of operation, the business intelligence company has an unbroken record of double-digit growth, and while others announce massive layoffs, SAS is in hiring mode, recently picking up about 200 new sales employees.

  • Gartner: Onward, IT

    Tech execs gather to hear Gartner analysts spread the word on IT's top agenda items in the aftermath of Sept. 11. Topping the list: business continuity.

Features and Case Studies (17)

  • Contact management packages reviewed

    We look at which product can help improve customer satisfaction.

  • Risking it all on Salesforce.com?

    Pat Sueltz, president of marketing, technology and systems at Salesforce.com, discusses why she considered the hosted CRM firm a sure enough bet to leave her successful post at Sun Microsystems.

  • SAP's Geraldine McBride: Straight to the source

    SAP's managing director and CEO Geraldine McBride gives her take on the heated rivalry for top spot in the CRM world.

  • J D Edwards' Ian Hodge: Straight to the source

    What sets J D Edwards apart from the likes of Siebel and PeopleSoft? We speak with Ian Hodge, managing director Australia/New Zealand, about the future of business software and services.

  • ROI: You can teach a New Economy old tricks

    In these tough times, customers will no longer trust you on the basis of VC referrals or your phone manner. It's time to prove that your customers need your services. ROI-based sales pitches of the past make a resurgence in the dot-com downturn of the present.

Reviews (3)

  • Contact management packages reviewed

    We look at which product can help improve customer satisfaction.

  • Virtual stores

    Can virtualisation help you simplify your storage management? And when will it be ready?

  • Making the upgrade

    You've got a lot invested in that current infrastructure, but there are those who are telling you it's time to upgrade. When is really the right time?

Create an e-mail alert for "crm"
ZDNet Australia Alerts is an e-mail alert service which provides personalised news, features and reviews to readers’ inbox on an hourly, daily and weekly basis.
Alert:
crm


Frequency: *

Filter Tags

Sponsored content

Power Centre - Content from our premier sponsors

Blogs

  • Alex Serpo Is green IT a marketing fad?
    It seems that green IT has dropped off the radar, with other technology issues moving to the fore. But was green IT ever a real technology movement, or was it just a marketing fad?
  • Array Gutless studios have the wrong target
    I have one word for the Australian Federation Against Copyright Theft (AFACT). Gutless.
  • Array NBN needs workers on board
    Without consensus on labour issues, the eventual winner of the NBN may end up as little more than a lame duck and a cashed-up symbol of the conflict between the desire for progress and the lack of mechanisms to deliver it.
  • More blogs »

Back to top

Featured