IT outsourcing in Australia is set to crack AU$11 billion in 2008, according to Gartner, but Australia's dwindling IT baby boomer generation will cause problems
Banks are fighting to keep their call centres free from criminals that pose as -- or become -- call centre staff in order to steal customer details.
The new boss of Hewlett-Packard's Asia-Pacific operations has defended the vendor's move to offshore some Australian support work to Malaysia, saying most customers would accept the move as long as service levels remained consistent.
Australians would rather deal with a decent speech recognition system than an offshore call centre agent, typically based in India or Asia.
Expect 30,000 job vacancies at Tata Consultancy Services over the next 12 months.
The mobile market in India, I recently learned, is racing towards 300 million -- and doing so at a rate of 8.77 million new subscribers per month, according to the latest government figures.
A leading Asia-Pacific tech analyst claims the outsourcing of information technology and business processes offshore is "not something to get overly excited about," despite increasing international controversy over the migration of jobs to lower-cost countries.
The level of outrage over the outsourcing of software development to India is disproportionate to the effect it is having on the local industry, according to analysis group Gartner.
Growing demand for offshore services in India is raising the cost of labour there, causing US firms to begin eyeing China, Romania and other options. But India has some tricks up its sleeve.
Winning a major government contract has convinced one British company to open a Melbourne branch, creating 100 new ICT jobs in Victoria by mid 2004.
To ensure a buoyant job market, should the federal government be marketing Australia as an outsourcing destination?
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