News (5)

  • Online banking: What's security got to do with it?

    It is more important for online banking to make customers feel secure than make those customers actually secure, according to the head of technology at Commonwealth Bank's New Zealand subsidiary, Auckland Savings Bank (ASB).

  • Banks to blame users for Web fraud?

    Should Australians be worried that NZ bank customers are being used as "lab rats" to see if users could be made liable if they fall victim to online fraud?

  • Call centres seek your perfect match

    Demographic matching -- even 'psychographic' matching -- is increasingly likely to be used to connect customers with a compatible agent when they speak to call centre personnel.

  • NZ retailers enjoy wireless EFTPOS

    New Zealand pulls a first in Australasia with its wireless EFTPOS via CDMA now available to retailers.

  • Bank secures Internet logins via mobile messages

    New Zealand's ASB Bank is implementing a new authentication system that uses SMS messaging to reduce the potential for mass Internet banking fraud.

Blogs (1)

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