Sage has announced a strategy revamp which it hopes will take the CRM debate beyond hosted-versus-on-demand.
SAP users are still fighting to fully justify their investment in the enterprise management software to senior management, according to newly released customer satisfaction data.
Two weeks before the official launch and customers in Australia and New Zealand have already signed up for Duet, Microsoft and SAP's jointly developed software which connects mySAP ERP and Microsoft Office products.
About a year after being appointed chief executive of the National Australia Bank, Ahmed Fahour's campaign of cultural change is being boosted by improved use of the bank's Teradata customer relationship management (CRM) software package.
IBM has won a significant role in Vodafone's multi-million dollar, two-year project to integrate its South Pacific billing and customer management systems onto a single CRM platform.
Salesforce.com CRM continues to attract converts, but has the competition caught up?
Pivotal's Helen Robinson and salesforce.com's Doug Farber debate on where the local customer relationship management business is headed.
CRM might be a staid topic but unlike the Latham-Howard "great debate", at least the chief executives of two leading software companies -- Intentia and PeopleSoft -- had some pertinent views to exchange.
SAP's managing director and CEO Geraldine McBride gives her take on the heated rivalry for top spot in the CRM world.
Financial organisations are slowly embracing the notion of unified communications, but significant organisational hurdles remain
The PeopleSoft-J.D. Edwards merger will enhance the combined entity's standing in the enterprise software space in Australia and pose a serious threat to SAP.
SAP's aggressive push into the SME space isn't on the back of its traditional market shrinking, according to SAP ANZ managing director Alan Hyde.
SAP's aggressive push into the SME space isn't on the back of its traditional market shrinking, according to SAP ANZ managing director Alan Hyde.
SAP's aggressive push into the SME space isn't on the back of its traditional market shrinking, according to SAP ANZ managing director Alan Hyde.
SAP's aggressive push into the SME space isn't on the back of its traditional market shrinking, according to SAP ANZ managing director Alan Hyde.
SAP's aggressive push into the SME space isn't on the back of its traditional market shrinking, according to SAP ANZ managing director Alan Hyde.
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