The new boss of Hewlett-Packard's Asia-Pacific operations has defended the vendor's move to offshore some Australian support work to Malaysia, saying most customers would accept the move as long as service levels remained consistent.
The battle to control the Web services software market is still up for grabs, according to conflicting results from two recent surveys.
The company's focus on corporate services leads to big contracts and growing revenue for both Dell and its services partners. But conflicts with those partners could be looming.
A new type of network service provider may soon emerge to rival Internet service providers and application service providers, selling storage as a utility over a network link to storage facilities offering terabytes of space.
The next big shakeout will hit off-site Web hosts, called "managed service providers." As this sector consolidates, IT customers are losing faith in hosted services.
MailGuard's Andrew Johnson and MessageLabs' Nick Hawkins -- the leaders of two popular managed e-mail services specialists -- go head to head.
Big-money IT contracts often hide the true costs involved in following through on the deals.
A survey of 456 CEOs among IBM's top customers shows a shift from a cost cutting to revenue growth as the primary business objective. While most of the survey's findings are predictable, one finding is emblematic of the underlying problem inhibiting growth -- a lack of leadership.
Sun Microsystems is reluctant to make Java source code available through an open-source model because it would encourage incompatible versions of the software, Sun's top software executive said.
SAP may not be a household name, but it's the third largest independent software company, and has a powerful franchise. But in recent times, a confluence of economic trends threaten its enviable position.
Instant messaging use is growing in offices and homes around the world, and the big players are being told by a standards board to work together.
The new version of Internet Explorer will include tabbed browsing but will this be enough to entice Firefox users to convert?
The Web portal is set to announce an agreement to add WebEx online collaboration features into its enterprise instant messaging software.
The Web portal begins a campaign targeting IT managers who have banned its product at work.
Microsoft is expected to unveil a new instant messaging service aimed at corporate customers, jump-starting belated efforts by the software giant to tap a fast-growing, new market for the hugely popular technology.
Conroy ducks, Ballmer evades and Android Fails -- Club Builder
Club Builder this week takes a long look at Senator Conroy's recent attempt to explain his Great Firewall of A… Watch it now
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