News (10)

  • Next 18 months 'critical': Telstra CIO

    The next 18 months would be a "critical" time in Telstra's ongoing transformation of its operational support systems, the telco's chief information officer John McInerney said today.

  • Vodafone tries for top billing

    Years of planning and testing are set to culminate at Vodafone Australia this weekend as the carrier switches on its new billing system.

  • Telstra: IT transformation 15 percent done

    The telco's move to reduce its internal technology platforms was around 15 percent complete, nearly one year after its transformation strategy was first announced.

  • Oracle signals 'no change' in CRM strategy

    Oracle has unveiled its strategy to deal with the integration of its Siebel business with the customer relationship management operations of Oracle, PeopleSoft and J.D. Edwards. The key message is "no change."

  • CRM at a fateful crossroads

    These are clearly uncertain times for the customer relationship management business, which has been marked by declining sales, unhappy end users and ongoing consolidation.

More News >

Features and Case Studies (3)

  • How to integrate hosted applications

    As it becomes more popular to have applications hosted by an external service provider, what implications does this have for integrating those applications with your other systems? ZDNet Australia investigates.

  • Latest language in Web services: Cobol

    Forty years on, Cobol is still growing. The latest money-saving idea is to put Cobol on Microsoft .Net Server.

  • CRM Special: Remember the customer

    Customer relationship management is supposedly a simple concept--but it has become vitally important in the current economic downturn.

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