News (14)

  • Report questions i2 customer satisfaction

    Several companies touted by i2 Technologies as successful users of its supply-chain applications say their investments in the software haven't actually paid off, according to a new study.

  • Microsoft delays CRM release after exec shuffle

    Microsoft has shelved plans to release a 2.0 version of its customer relationship management software in March, saying it needs until the end of the year to finish the program.

  • SAP looks into Web services revamp

    A team of researchers at software maker SAP is studying how to make the company's line of business applications easier to use and modify, an effort within the company known by the code name Project Vienna.

  • CRM software or CRM shelfware?

    When it comes to customer relationship management software, much of what businesses purchase is never put to use, according to a new study.

  • Oracle ruling highlights complexity of market

    The US Justice Department's dramatic defeat in the Oracle antitrust trial underscores the unique character of software: It's a fast-paced, dynamic industry that makes a lousy target for trustbusters.

More News >

Features and Case Studies (4)

  • SAP looks into Web services revamp

    A team of researchers at software maker SAP is studying how to make the company's line of business applications easier to use and modify, an effort within the company known by the code name Project Vienna.

  • CRM software or CRM shelfware?

    When it comes to customer relationship management software, much of what businesses purchase is never put to use, according to a new study.

  • Customers report Microsoft CRM problems

    Microsoft's CRM software features an email identifier that some customers could cause legitimate communications to be seen as spam, but the company says it has not received many complaints.

  • Siebel, IBM team up for hosted CRM

    The companies are unveiling a hosted software product in an effort to grab some of the IT dollars small and midsize businesses are spending.

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