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  • Ellison: 'Radical' industry shift drove bid

    Increasing competitive pressure from SAP and the entry of Microsoft into the business applications market spurred Oracle to launch its hostile bid for PeopleSoft last year, Oracle CEO Larry Ellison testified on Wednesday.

  • SAP looks into Web services revamp

    A team of researchers at software maker SAP is studying how to make the company's line of business applications easier to use and modify, an effort within the company known by the code name Project Vienna.

  • SAP hones e-commerce tools

    Business software maker SAP plans to release an updated version of its e-commerce applications that includes new tools for selecting and coordinating with suppliers.

  • Customers report Microsoft CRM problems

    Microsoft's CRM software features an email identifier that some customers could cause legitimate communications to be seen as spam, but the company says it has not received many complaints.

  • CRM software or CRM shelfware?

    When it comes to customer relationship management software, much of what businesses purchase is never put to use, according to a new study.

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