Microsoft has agreed to make sweeping changes to its Passport authentication system as part of a settlement agreement with the Federal Trade Commission.
Microsoft has doubled the number of people signed up for its Passport authentication service, but the majority of people are doing so because of product requirements rather than the allure of new features, according to Gartner.
Microsoft and other technology makers struggling to define new Web services business models have another obstacle: consumer distrust of online authentication systems.
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