News (7)

  • Tuesday night woes for BigPond broadband users

    BigPond cable and ADSL customers who weren't already logged into the provider's authentication server were blocked out of their "always on" Internet connections last night from 6:05pm AEDT, with the culprit being a faulty power supply in one of Telstra's exchanges in the Sydney CBD.

  • BigPond still coy about Sasser impact

    BigPond is yet to provide a full explanation as to why its broadband customers infected with the Sasser virus are experiencing difficulties connecting to its service.

  • Telstra to offer service guarantee to cable users

    Telstra may pay a rebate to ADSL customers affected by a major outage on Wednesday evening, and will soon introduce a service level guarantee for cable customers following unstable network performance this year.

  • Telstra to fix broadband problem manually

    Telstra have concluded that a manual solution is the best way to fix the problems faced by more than 1,300 broadband users.

  • Telstra blames ADSL faults on software

    Telstra has blamed ADSL outages experienced by its NSW customers on Monday and again this morning, on server-end technical faults, refuting speculation that its ADSL network can't withstand wet-weather conditions

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