News (12)

  • Return to sender: Use auto-answer with care

    When automatic answers miss the mark, they only end up alienating customers, but thats no reason to abandon the practice entirely.

  • Reverse auction: Friend or foe?

    In the world of B2B auctions, the reverse auction is king. Find out why they tend to work better for buyers rather than sellers. Reverse auctions are so named because, as the auction progresses, prices are bid down rather than up as they are with ordinary forward auctions.

  • CRM: pay attention to retention

    Customer relationship management (CRM) has been getting a lot of flack lately. But there's nothing inherently wrong with the technology, just with the users.

  • Dangerous games with customer data

    As enterprises amass huge volumes of customer data in their CRM systems, there's a growing temptation to disregard customers' privacy.

  • Breathing new life into UDDI

    Most technologists say Web services will define the next phase of the Internet. But how do you know which services are available or where you will find them?

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Features and Case Studies (1)

  • Don't hide key e-commerce information

    Many sites turn off shoppers with missing or hidden information. ZDNet details seven crucial pieces of information all online retailers should provide for customers, especially over the Christmas period.

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