News (6)

  • Telco watchdogs on the prowl

    Escalating complaints from telecommunications customers has prompted industry bodies to raise public awareness of service providers' compliance obligations.

  • TIO: Internet dumping complaints increase

    Despite efforts by the federal government to curtail the practice of Internet dumping, the latest statistics from the Telecommunications Industry Ombudsman (TIO) reveals complaints of Internet dumping have continued to rise.

  • Comms players told to follow alcohol industry's lead

    If regulators have their way, the telecommunications industry will soon be telling those of us who use our phone services to excess "you've had enough".

  • Comms industry forum signals renewed focus on compliance

    The Australian Communications Industry Forum (ACIF) has signalled its intention to beef up its industry compliance expertise by appointing a new compliance manager.

  • New draft code commands telcos to speak plain English

    The Australian Communications Industry Forum (ACIF) has come up with a draft code forcing telecommunication companies to clarify their contracts after a research showed that Australian consumers have a hard time understanding their phone contracts.

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