News (10)

  • TIO investigates pre-paid mobile accounts

    The Telecommunications Industry Ombudsman is investigating SIM-Unlock fees attached to pre-paid mobile accounts to determine whether they are 'penalties', and therefore unrecoverable by common law.

  • TIO demands Optus refund customers

    The Telecommunications Industry Ombudsman, John Pinnock, has reacted angrily to the refusal of Optus to refund customers double-billed by an administrative error.

  • Pay television, telco credit practices on TIO hit list

    Telecommunications Industry Ombudsman (TIO) John Pinnock has warned that issues relating to the provision of credit by telcos and bringing pay TV providers into the jurisdiction of the TIO's office are on high on his 2004 hit-list.

  • One.Tel, Primus slammed in Federal Court

    Junior telco One.Tel and fellow carrier Primus have been slammed in the Federal Court after the competition watchdog took them to task for malpractice.

  • Axxess caught for unethical sales tactics

    Door-to-door sales company Axxess Australia has been tripped up for slamming telecommunications customers.

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Reviews (2)

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