News (9)

  • New draft code commands telcos to speak plain English

    The Australian Communications Industry Forum (ACIF) has come up with a draft code forcing telecommunication companies to clarify their contracts after a research showed that Australian consumers have a hard time understanding their phone contracts.

  • Comms body commits to "fair and intelligible" consumer deals

    A new code being developed by the telecommunications industry's peak body will ensure telecommunications suppliers offer "fair and intelligible" contracts for services to consumers, the body claims.

  • Govt frees new telcos from universal guarantee shackles

    New entrants to the fixed phone market in a particular location will not have to fulfil the obligations set out in the Customer Service Guarantee, under new regulatory changes announced by the government.

  • Aust politicians spar over telco fault findings

    The federal government has attempted to put a positive spin on the dismal figures in the latest Telecommunications Performance Monitoring Bulletin, but the Opposition has been quick to seize on the bad news.

  • Warning issued to One.Tel customers

    The predatory nature of Telstra and Optus has prompted industry bodies to warn One.Tel customers not to act impulsively when transferring their telecommunications services.

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