Telstra customers are kicking off 2003 with additional government protection for their service levels, as the carrier faces fines of up to $AU10 million if it breaches a new reliability framework.
The nation’s leading telecoms carriers’ fault repair efforts declined nationally in the March quarter, a fact that both Telstra and Optus blame on the NSW bushfire and flooding in the state.
The national communications regulator today released a report showing some aspects of Telstra's performance in rural and remote areas have continued to dip over a two-year period.
The Australian Communications Authority has reported that telecommunications carriers showed an overall improvement in fault repairs during the June quarter of this year.
The latest report card from the Australian Communications Authority has given the major telcos mixed reviews in repairing faults and reducing mobile call congestion rates.
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