News (29)

  • Oracle updates PeopleSoft programs

    Oracle delivered on Wednesday one of the first fruits of its merger with PeopleSoft, releasing new versions of the accounting and supply chain applications it gained in the January acquisition.

  • 2002: the top ten in IT hype

    A big part of technology marketing is based upon pure hyperbole because the industry is selling science, and science happens to be -- for many people -- a nebulous topic.

  • We are CRM, you will be integrated

    One of the great challenges of implementing customer relationship management is getting CRM to work together with your existing systems. What is the best approach for connecting CRM?

  • CRM: Dream or nightmare?

    The implementation of customer relationship management software, though still largely seen as a be-all-end-all solution, has not been an easy road for many enterprises. Here are some common pitfalls and some strategies for avoiding them.

  • Feeling SASsy?

    In an era when the much-coveted IPO takes companies from rags to riches and back again in the blink of an eye, SAS Institute is an anomaly. In 24 years of operation, the business intelligence company has an unbroken record of double-digit growth, and while others announce massive layoffs, SAS is in hiring mode, recently picking up about 200 new sales employees.

Features and Case Studies (18)

  • 2002: the top ten in IT hype

    A big part of technology marketing is based upon pure hyperbole because the industry is selling science, and science happens to be -- for many people -- a nebulous topic.

  • We are CRM, you will be integrated

    One of the great challenges of implementing customer relationship management is getting CRM to work together with your existing systems. What is the best approach for connecting CRM?

  • SAP's Geraldine McBride: Straight to the source

    SAP's managing director and CEO Geraldine McBride gives her take on the heated rivalry for top spot in the CRM world.

  • CRM: Dream or nightmare?

    The implementation of customer relationship management software, though still largely seen as a be-all-end-all solution, has not been an easy road for many enterprises. Here are some common pitfalls and some strategies for avoiding them.

  • Is Microsoft bringing CRM to the masses?

    With market leader Siebel Systems losing customers in droves, the stage looked set for upstart on-demand player Salesforce.com to sweep the field. Not any more. Next month, Microsoft comes into the picture with CRM 3.0.

Reviews (3)

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