The Communications, Electrical and Plumbing Union (CEPU) claims Telstra Customer Service Guarantee benchmarks are creating a false perception that it is delivering adequate service to rural Australians.
Employees at Telstra Enterprise Services, a wholly-owned subsidiary of the national carrier, have accused the company of secrecy surrounding its integration back into Telstra and the jobs that could be left on the line as a result.
As expected, Solomon Trujillo has been appointed the new CEO of Telstra.
A month after Telstra and the Australian Communications Authority both launched independent investigations into the death of 10-year-old Sam Boulding, who suffered a fatal asthma attack at a time when the family phone was out-of-service, the nation's incumbent carrier has finally made public the results of its inquiry.
ZDNet Australia reviews 2001's hottest IT stories. 2001 was the year of the virus, the year of Linux, and the year the music industry began to seriously lose control of its intellectual property, as audio file swapping proliferated across the Net.
A reader suggested a key test to structural separation to compare shareholder return for BT with that of Telstra, providing a presumptive analysis of whether separation was a Good Thing or a Bad Thing. This was a great idea that I had to try.
A mobile telecommunications revolution in Africa is bringing new economic opportunities to the world's most impoverished continent, while providing lessons that can help carriers around the world push into other low-value markets. Brad Howarth reports.
The Northern Territory government has released details of its four-year, $35 million per annum desktop sourcing tender.
Though they may not be household names like Thorpie or Lleyton, local developers rank among the world's best.
Business process outsourcing (BPO) is on the rise, with traditional IT services companies moving into this space. ZDNet Australia looks at what is happening in this emerging market.
Now that wireless is becoming technologically and financially competitive with its wired equivalents, the strongest argument of all to cut the cable is convenience. New standards in speed make wireless networking a valid choice.
Head spinning from all the cell phone acronyms and wireless tech jargon? Forget the Valium and chill out instead with our handy carrier technology chart. In seconds, you'll know what phones work with which networks and what it all means.
The Australian Competition and Consumer Commission (ACCC) plans to review the pricing of mobile phone services, with a view to updating regulations governing the area.
The futuristic world of The Jetson's is one step closer with the worldwide unveiling of the first Bluetooth-enabled mobile phones by Ericsson -- set to reach Australia's shores in early 2001. Soon our fridge will be able to call us with a reminder to get some milk on the way home.
The perceived viability of 3G networks has taken another blow with UK mobile company mmO2 announcing it had made a pre-tax loss of 10.2bn, and admitting that it paid well over the odds for its third-generation licences.
You say you want a revolution? Emerging wireless technologies will make the Internet quicksilver-fast, more personalised and a whole lot easier to navigate, experts say. And Australia and Asia are leading the race.
Do you Google Wave?
If you want attention online, then mention that you have a couple of Google Wave invites to giveaway and watch… Watch it now
Thunderbird 3 takes flight
Thunderbird 3 is finally here, after a gestation period measured in
years. The latest version of Mozilla's fr… Watch it now
Google Chrome beta for Mac
It's not fully baked yet, but Google Chrome for Mac reaches a major milestone with the release of an official … Watch it now
How do you build a smarter planet?
A smart planet
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Conroy explains his magic filter
Copenhagen lessons on green IT
Welcome to National Censorship Day
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