Why is CheckPoint ZoneAlarm Internet Security Suite 6.5 monitoring credit card solicitations in your real-world mailbox? Because a majority of the identity theft cases are the result of real-world, non-computer-related thefts of credit card applications from mailboxes.
In addition to providing antivirus, antispam, antispyware, antiphishing and firewall protection for your PC, ZoneAlarm Internet Security Suite 6.5 will now actively monitor and protect your identity offline. In the boldest move we've seen by any security software company, ZoneAlarm has partnered with identity management solutions provider Intersections to proactively monitor your identity online and, should you ever find yourself a victim of identity theft, help you recover. In addition to this free service, ZoneAlarm Internet Security Suite 6.5 also introduces spy-site blocking, a new game mode, and beefed-up antispyware and OS firewall protection.
Setup and interface
Installation either by download or by CD is quick and easy. After answering a few marketing-type questions, such as how important virus protection is to you, ZoneAlarm launches. Wisely, ZoneAlarm's makers haven't changed the program's clean and intuitive interface. Features such as Firewall, Antivirus, and Parental Controls run down the left side of the screen. There's a column for advice regarding each feature section, then there's the main screen, including layered tabs for configuration options. Why McAfee and Norton haven't switched to a similar design is beyond us.
Features
Compared with other Internet security suites from Symantec, McAfee, and even Microsoft, ZoneAlarm Internet Security Suite offers the strongest firewall protection of the bunch. ZoneAlarm remains in two-way communication with your firewall whenever you are connected to the Internet. As new threats emerge, ZoneAlarm is able to pass along new firewall rules and, in the case of extremely malicious activity, shut down any program that attempts dangerous activity.
With its three layers of protection, ZoneAlarm guards at the Internet gateway so that intruders don't get in, on the desktop at the program level so that bogus programs don't connect to the Internet, and inside the operating system kernel where rootkits and other malware can hide. The suite offers additional protection against viruses and spyware. For antivirus protection, ZoneAlarm usesCA eTrust EZ Antivirus. For antispyware protection, ZoneAlarm compares your system against its own collection of malware, then quarantines or removes any offenders it finds.
For antispam and antiphishing protection, ZoneAlarm uses MailFrontier. To keep your personal information from leaking out on to the Internet, ZoneAlarm includes an encrypted vault. ZoneAlarm then monitors IMs, e-mails, and the Internet for inappropriate access to this information. For example, if a remote hacker were somehow able to access your social security number from another file, ZoneAlarm would compare that number to the one in the vault and, if it matched, would block its transmission, then offer a pop-up requesting permission to continue. ZoneAlarm monitors IM activity and can block dangerous links and audio and video, as well as individuals who are not on your contact list. ZoneAlarm includes a parental-control panel, offering preset categories of content to block. Gamers will appreciate a new option which quiets the pop-up messages from ZoneAlarm while you are in the midst of playing a full-screen adventure game.
With version 6.5 of ZoneAlarm Pro and ZoneAlarm Internet Security Suite, ZoneAlarm has partnered with an identity management company to monitor use of your personal information in Internet black markets or IRC channels. There are also free services, including how to opt out of credit card solicitations by snail mail -- often the source of Dumpster-diving identity thieves -- and plenty of educational sites where you can learn more about preventing identity theft. ZoneAlarm, partnering with Intersections, will monitor illegal use of your credit cards by checking shadowy black markets and Internet forums. If your personal information is found, you'll be notified and told what you can do to prevent fraud and abuse. We think ZoneAlarm's focus on identity theft in this version more than justifies the cost of the Pro version or suite.
But all is not yet perfect within ZoneAlarm. Pop-ups remain an issue, flashing whenever you restart your computer as various processes and services request control. You can ask ZoneAlarm to remember your decision to allow or deny access, but many readers have complained in the past that ZoneAlarm remains "noisy". One improvement is the use of a new rounded pop-up message for suspected spyware and phishing sites. Even jaded users such as ourselves couldn't help but notice the different style of message in the lower-right corner.
On the plus side, despite adding new features to ZoneAlarm Pro and ZoneAlarm Internet Security Suite, these apps remain relatively light when compared to Norton Internet Security Suite and McAfee Internet Security Suite, taking up far less space on the hard drive and producing only a slight performance drag during use.
Service and support
Included with the purchase of ZoneAlarm Internet Security 6.5 is one year of software updates and both e-mail- and keyword-based virtual support, along with access to a well-attended user forum. Purchase does not, however, include free telephone support.
Unfortunately, ZoneAlarm Internet Security Suite 6.5 lacks printed documentation. The tutorial, while helpful, is still more of a marketing tool than an informative one. However, the built-in help file is excellent, thorough, and very specific, effectively balancing detail and clarity. And the ZoneAlarm online forums are active, with users worldwide eager and willing to answer your questions -- something that Norton and McAfee don't offer.
The bottom line
In the boldest security-software move we've seen, ZoneAlarm Internet Security Suite 6.5 has partnered with an identity management solutions provider to provide both offline and online identity-theft protection, making this suite well worth the price.
ZoneAlarm Internet Security Suite 6.5
Company: Zone Labs
RRP: TBA
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For some years now, the only occasions I've had to recover a system from a backup copy has been because the security systems malfunctioned. Probably about 7 times in 6 years, spread across several vendors. Either an update had a bug or bugs in it enough to crash the system (causing an immendiate change to another supplier), they suffer corruptions that are detectable but can't be fixed unless through a complete un-install and re-install (pretty poor software design in my view), or alleged "save your settiings" through either a product or OS upgrade did not work (most events), with the same end result. It's just happened again, and I lost about a months data and work recovering from a previous backup image. With a package re-newal coming up, poor user experiences like this are definitely not conducive to renewal with the old vendor, or even upgrade to the latest version. I'm hunting for an internet security package (including AV) that not only provides regular signature support and software improvements but has a robust recovery from corruption process that actuially works without recourse to uninstall/re-install cop out that seems to be the norm.
None of the reviews of software packages seems to address this (recover from corrupted files) issue yet the blogs seem to be full of complaints that basically boil down to a poor recovery mechanism.
Why is it so? And can I suggest that the brief for reviews of these packages include this element in future?
DavidH