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By Robert Vamosi, CNET News.com on 05 September 2008 02:15 PM
Tags: zonealarm, internet security suite, 2009, antivirus, check point
1 I paid for one years support and after 6 months the software crashed while updating. Now running the installer it crashes. The software will not start. I have no firewall, no antivirus, no spyware protection. I emailed support and no response. You have to phone US or pay to get support in Australia.
This product is a SCAM.
The good: Microsoft Web site says this is BLOATWARE, it has no pro's
The bad: www.zonealarm.com.au rips you off $3.00 a minute for support. To get support you have to phoen US. A scam. Both in the US and in Australia they suggest I get my money back. Thsi measn ZA aggres their software is a scam.
Australian Distributor response: Secure Tec works very hard to provide excellent local customer support see other customer comments:http://www.zonealarm.com.au/main/testimonials.html - To pay our technical staff we need to charge for telephone support, but all our email support and online support is FREE.
The good: CheckPoint Zone Alarm has this March 09 released a new improved version of Zone Alarm called ZA Extreme Security - PC Magazine has given it their editors choice award. Check out the review at www.zonealarm.com.au
The bad: The software security business is a moving target with many cyber criminals looking to evade security software - occasionally malware can get through due to many different issues imparting on a users machine. Patience is in short supply when it comes to PC's not behaving - lets all hope software security solution companies continue to remain profitable otherwise we will all be in a much worst position than the internet community is today!
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you buy this product and it tells you there are up dates to down load and it bluntly refuses to allow you to download