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ZoneAlarm Internet Security Suite 2009

ZoneAlarm Internet Security 2009 provides top-notch security protection that is light on system resources, allowing you to work unencumbered.

The improvements within Check Point ZoneAlarm Internet Security 2009 are mostly under the hood, but they are nonetheless significant. Optimising the resources for desktop and laptop Windows users is important within a suite of tools, and long-time ZoneAlarm users will notice the benefits almost immediately. There's a new user interface, but little else feature-wise.

Unlike some everything-including-the-kitchen-sink suites we've seen lately, ZoneAlarm still covers just the basics, and continues to be best of breed in antivirus, anti-spam, and firewall protection. Missing, however, is its Web 2.0 safe-browsing protection, which Check Point has yielded to its new ForceField product. We think that's a mistake.

The competition among Internet Security-suite vendors is heating up. Coming soon, we expect to see major improvements in Internet Security suites from Symantec Norton, McAfee and Trend Micro, and so we will be adjusting our review of ZoneAlarm Internet Security 2009 accordingly. Right now, current users should be satisfied with the upgrade, and new users won't be disappointed, but we don't feel comfortable awarding ZoneAlarm Internet Security 2009 with our Editors' Choice award yet this year.

Set up
We downloaded the 44MB installation file and installed ZoneAlarm Internet Security 2009 without a hitch. ZoneAlarm requires the use of Windows 2000, XP and Vista. There is a full-function, 15-day trail version available; at the end of the trial period, the program reverts to the free, basic ZoneAlarm firewall product.

With the install, after an initial reboot, we were asked a series of questions to help us set up the application. The first question is in regards to the ZoneAlarm program-control security setting, which controls the number of message alerts you'll see on your desktop. A Maximum setting flags everything until ZoneAlarm "learns" which security settings you prefer; an Auto-Learn setting starts the learning process earlier by temporarily lowering the security settings, resulting in fewer messages; and finally, a Minimum setting protects you against older, known alerts but no new threats, resulting in virtually no alerts.

The default is Auto-Learn, and we left it at that setting. Next, you're asked to participate in DefenseNet, ZoneAlarm's security-threat centre where new alerts are recorded anonymously; you can opt out, if you prefer. After that, you'll be asked whether you have antivirus protection and, if you don't, whether you want to enable protection within ZoneAlarm. For this, we advise you to choose ZoneAlarm's protection — not only will you then manage everything through the ZoneAlarm interface, but you'll receive state-of-the-art protection from Kaspersky Anti-Virus. Finally, the program will ask whether you want to scan your PC starting immediately. After these questions, you'll need to reboot once again.

Should you decide to uninstall, ZoneAlarm Internet Security 2009 includes an uninstall icon in the All Programs listing — something McAfee and Norton do not. The uninstall process is smooth, first verifying that you want to do this, then disconnecting from the Zone Labs servers and removing the application. Upon reboot, we found absolutely no trace of ZoneAlarm — not in the Registry, not in the system folders. We cannot say the same for McAfee, Norton or Trend Micro.

Interface
The new interface within ZoneAlarm Internet Security 2009 is cleaner, less complicated and more modern than the previous one. ZoneAlarm's interface remains the high bar for design, at once communicating plenty of information without a lot of clutter or silly icons. Gone are the tabs used in the past, replaced with an enhanced left-hand navigation. For example, under Program Control, there's an overview link of security settings, a tab for individual-program access, and a tab for component access. We like the ease of customisation here, letting us to allow, block or ask with each program. Other firewalls make us jump through hoops or create complicated rule sets to tweak a given application.

Features
It's all here. ZoneAlarm Internet Security 2009 includes all the security tools you need to keep not only your desktop PC secure, but also your personal identity safe while surfing online. Boot time is much faster in this latest version, as are the individual scans for antivirus (using the Kaspersky Anti-Virus engine) and anti-spyware (Check Point's own engine). The suite includes spam protection from SonicWall, and, of course, Check Point's award-winning firewall. There's also a game mode, so that security scans and non-priority notices are suspended while you are playing your favourite online games — still a rarity among Internet-security suites. What's new are four antivirus scan modes (so the program won't interrupt your workflow), improved performance throughout and free credit-monitoring reports.

Unlike other suites we've reviewed, ZoneAlarm has less noise; that is, it produces fewer alerts for applications already running on our desktop. That's because Zone Labs maintains a rather large database of legitimate applications and compares the signature of what's on your system with those in its database. For the most part, ZoneAlarm only flagged unusual activity, which is what you want a good firewall to do. For example, ZoneAlarm notified us of a user who persistently attempted to scan our wireless laptop, then allowed us to block that user. Other firewalls we've reviewed only recorded these attempts in their logs; it's up to you to review the logs and take action.

A real-world identity-theft program was announced with version 6.5 and has been tweaked yet again in the 2009 version. This year ZoneAlarm has branded its own Identity Fraud Protection Center, offering helpful how-to's on what is Identity Fraud and how to prevent it, including a new service to monitor activity on your credit report. There is also a service that helps you, should you become a victim, with personal assistance. No other Internet Security suite includes real-world security protection like ZoneAlarm. We think the ZoneAlarm suite's focus on identity theft in this version more than justifies the cost of the Pro version or suite.

Also, most vendors have opted out of including parental controls (or calling them such). ZoneAlarm includes a Parental Control feature in its left-hand column. While you don't have to have children in the house to want to filter websites and email content, it's refreshing to see that ZoneAlarm continues to include it within its suite under a recognisable name.

But, all is not yet perfect within ZoneAlarm. The suite lacks antiphishing protection and safe-surfing tools. For that, Check Point is directing users to its ForceField product. For now, look for special offers that allow you to buy ZoneAlarm Internet Security and ForceField as a bundle. In the future, aspects of ForceField may be combined with ZoneAlarm Internet Security, but Check Point was vague on those plans.

Also missing from the ZoneAlarm Internet Security 2009 are features found in other Internet Security suites that back up and shred data files.

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Talkback 3 comments

    you buy this product and it te ...Jeanette Green -- 06/02/09

    you buy this product and it tells you there are up dates to down load and it bluntly refuses to allow you to download

    I paid for one years support a ...Kim Horn -- 24/03/09

    I paid for one years support and after 6 months the software crashed while updating. Now running the installer it crashes. The software will not start. I have no firewall, no antivirus, no spyware protection. I emailed support and no response. You have to phone US or pay to get support in Australia.
    This product is a SCAM.

    The good: Microsoft Web site says this is BLOATWARE, it has no pro's

    The bad: www.zonealarm.com.au rips you off $3.00 a minute for support. To get support you have to phoen US. A scam. Both in the US and in Australia they suggest I get my money back. Thsi measn ZA aggres their software is a scam.

    Australian Distributor respons ...Secure Tec Australia - ZA Distributor responce -- 26/03/09

    Australian Distributor response: Secure Tec works very hard to provide excellent local customer support see other customer comments:http://www.zonealarm.com.au/main/testimonials.html - To pay our technical staff we need to charge for telephone support, but all our email support and online support is FREE.

    The good: CheckPoint Zone Alarm has this March 09 released a new improved version of Zone Alarm called ZA Extreme Security - PC Magazine has given it their editors choice award. Check out the review at www.zonealarm.com.au

    The bad: The software security business is a moving target with many cyber criminals looking to evade security software - occasionally malware can get through due to many different issues imparting on a users machine. Patience is in short supply when it comes to PC's not behaving - lets all hope software security solution companies continue to remain profitable otherwise we will all be in a much worst position than the internet community is today!

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Overview

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The good:
  • Faster and lighter than last year's release
  • Modern interface
  • Provides real-world identity fraud protection
The bad:
  • Lacks Web 2.0 safe-surfing tools, utilities to backup data and shred deleted files
The bottomline:

ZoneAlarm Internet Security 2009 provides top-notch security protection that is light on system resources, allowing you to work unencumbered.

Editors’ rating:

7.5/10

RRP: AU$69.95

Related topics:

zonealarm, Internet Security Suite, 2009, antivirus, check point

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