The verdict
The concept of customer service is a strange one in this age of faceless, often unaccountable business dealings. A customer does not want to spend ages on the phone trying to buy a product or report a problem. The ease with which your interactions with a company are performed has a massive influence on whether you will go back to them.
From the company's perspective, sometimes their inability to deal with you effectively is not always their fault. The poor sales representative may not have been told that you're a major customer, his predecessor having left under dubious circumstances without briefing him properly. And now he's putting his foot in it with an important client, all for the want of a readily accessibly past history. It sounds silly, but it does happen. Business dealings are, ultimately, carried out by people, and people are fallible.
Sugar Suite puts information at users' fingertips. It's a comprehensive, streamlined tool which offers indispensable services to both a company's employees and its customers. In today's atmosphere of abundant choice, where the twentieth impression is just as important as the first, a business does itself and its clients a disservice not to have a product like Sugar Suite.
| Product |
Sugar Suite 4.0.1 |
| Price |
Free to US$449 per user per year
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| Vendor |
SugarCRM [Local distributor: Insightful Solutions] |
| Contact |
+ 1 (408) 454-6940 [or 1300 307 147] |
| Web demonstration |
Click here |
| Interoperability |
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| Short learning curve, highly modular. |
| Futureproofing |
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| Based on popular open-source solutions, very scalable. |
| ROI |
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| If opting for the Professional version, the on-demand option is more affordable starting at US$40 per user, per month. |
| Service |
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| E-mail and forum support. |
| Rating |
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3%
2%
Sugar CRM is a great product for small to medium companies looking for an entry level customer management tool.
We have a number of startup and small to medium businesses where we have implemented Sugar CRM and it is now handling all customer relationships.
The installation is easy, normally deployed on a low end Linux server.
We simply 're-skin' the web based application so the product looks and feels just like their other systems displaying company logos and colours.
Good review! Sugar is a great product which we also run across our businesses.