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Act! 6.0 is a bit old don't you think ?
http://www.crmscribe.com
I wouldn't rate Coordimax Service as 4 stars. Our experience with them as been disgraceful. Although we are only a small organisation and are probably not worth enough for them to provide excellent service to us.
The product has the potential to be excellent if we could get the bugs sorted out - but unfortunately we are not a high priority for them.
It is money sucking software? we are dealing with it and suffering from it.
I don't think it's money sucking software. We have a small user group and have found it very affordable. Their consultants really helped us identify which aspects of it would economically deliver the most benefits.
Well I guess some people are gutless, easy to post this stuff when you remain annonymous!!!!!!, just crap!!!
Easy to bag someone out without disclosing your identity huh? For a software vendor we have found them to be much better than average.
I would like to see a review on Office Talk V4 since if you actually get a hold of someone to help with install purch or general questions is a task in itself
Why was Microsoft CRM not included in the analysis?
Agreed, how can you do a serious review and not include the MS offering?
I don't support the comments about the export/import capabilities of LeGrand - very poor in fact!
I found another CRM software package. At www.vividsoftware.net
Have you attempted to download and trial it?
Quicken produce a customer management package that works alongside QuickBooks accounting software. It would be worth looking at that if SMEs use QuickBooks
I have used both Legrand and Act V6. You would have to be crazy to go anywhere near LeGrand! The database is quite inflexible in terms of user defined fields and field attributes - overall very difficult to navigate quickly. I found Act far more flexible, interoperable and able to be customised with ease (even by a relative ludite like me)
Yes, Legrand CRM does not allow database changes however it allows almost all GUI labels to be changed, including Module names (ie Opportunities can be changed to say Sales Funnel).
It is this fixed database structure that makes Legrand CRM extremely easy to deploy, easy to train and easy to support. From our experience, perfect for the company that is seeking productivity and reliability from the database. But, keep in mind, we are a reseller!
Matt, for basic 2 person business (but growing of course) needing contact managment and some link to accounting package would you still feel the same?
Ease of use and customisation being the deciders.
have a look at Maximizer Enterprise 8, it will meet all your CRM needs- your company will definately benefit in the long run-so many companies world wide can not be wrong-they must know something to implement such a powerful tool.
something that gets overlooked when Maximizer is reviewed is the (lack of)associations with their user defined fields. These reviews never go to that extent, and this only becomes apparent after you have been a user for a while.
For instance, you might have a user defined field (UDF) called Type Of Printer, and another called Printer Serial Number. It is not possible to associate the two, which creates obvious problems later. I think this is a programming issue as the product is now very old.
Our latest site revision is now complete. Our new GBM software site is now rich with documentation, descriptions and screen shots. Everyone is welcome to visit. I am confident you will be impressed by the product we have created. Please let me know if you would desire to review our software
http://darwinproductions.net
http://theevolutionofbusiness.com
Since this article was written, SugarCRM Inc. in the US has release a commercial open source web-based CRM system providing comparable features to Salesforce.com, with far more flexibility to run either On-Demand or On-Premise at a fraction of the price. To have a look, check out the live demo at http://www.insightful.com.au and click on the Demo link.
I have been in the industry (software) for many years (since 1984), and have used/tested over 40 CRM systems (from the ones that cost you $m's to the smaller ones). In my current business, I again did the review of all the major systems out there - and Legrand came out on top!
Utlimately, you need to test each package to see if it works for you. But for bang for your buck, Legrand is very good. It has a ton of features, which are actually very useful (some only available in much more expensive packages. If you just need a contact manager, go with Act. But if you need a decent CRM, check out Legrand. I would like to see more in built reports in Legrand, but since you slice/dice your own reports via ODBC that's fine.
It's just typical of Zdnet to post a bad comment on their home page - Shame on you Zdnet. Typical.
SFM Customer Manager is a better and more cost effective choice...
A CRM Solution with no analytics is like muscles with no brain.
Great product - thanks.
Common these comments are not objective at all. Its all from the people who want their products sold or competitors dissing their competitions products. poor website
I totally agree with you! I am doing research for a college project and found most comments to be useless.
We currently have a large Access database. Is there any of these CRM software that can be customised to interface with the existing Access database.
I am disastisfied with th ereport generation of ACT . I understand that most CRM offer crappy custom Report Generator Capanilities. Has anyone found a CRM with easy use of custom report designs?
I think the move lately however is to increasingly free online CRM systems, instead of large software expenditures that can end up costing a fortune and way more than a company intended. http://www.octopuscity.com, for example, is a free web-based crm system / contact manager that’s taking quite a different route from the large and costly CRM software systems.
doing a report and i dont see the importance
I came across this CRM provider called 3G Business does any body know anything about them? www.3gb.com.au
We found eSalesTrack to be the most user-friendly, feature rich CRM we've looked at. It offers everythign from sales force automation to e-mail marketing with a compelte e-mail platform embedded. I highly recommend it! www.esalestrack.com
It is definitely time for any company, still using a spreadsheet for customer management, to move to a new CRM system. It is possible to find a solution that fits a company’s needs and budget, while greatly increasing productivity over that offered by a spreadsheet plan. http://www.avidian.com
There are some amazing "CRM" software packages out there - Siebel, Oracle CRM, Chordiant, etc... but they all cost a fortune. If you want to have a good CRM package for delivering and tracking sales leads and feeding the results back into your database you can do it yourself. Microsoft Office applications can be used with either your internal email system or with your LAN. Look here to see the art of the possible - http://www.theprospectingplugin.com/Interface.html
Sometime ago i'ev found a good cheap solution here:
http:/www.magsuite.com
Hope it helps,
Bye
Hope it helps,
Bye
Act can sync Activities with Outlook calendar, It has integrated address book inside outlook, It can export emails to history, but if you need full contact sync between ACT and Outlook check out free plugin at www.quicksoft.com.au
we use amphis customer, cost $150 has custom fields and custom reports, real easy to use for invoices and quotes and tracking payments. support multiuser too.
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It seems like now ACT! 6.0 also includes the PocketPC sync tool in the package (which is available for $229,- with a $20 discount for the download version at their website in the US store).
"With ACT! Link for Pocket PC and ACT! for Palm OS now included, you can access your data in the office or on the go."
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