Six CRM packages tested

Maximizer

 CRM packages

 CRM software reviews:

 ACT! v6
 Co-ordimax
 GoldMine 6.0
 Legrand CRM PRO CS
 Maximizer Enterprise 7.5
 salesforce.com W4
 
 How we tested
 Specifications
 Editor's choice
 Sample scenario
 Final words
 About RMIT
There are two discs required to get Maximizer up and running, the first is a server disc and the second the workstation or client disc. We started logically with the server disc, which immediately notified us that it needed to upgrade/install the Microsoft Data Access Components (MDAC) to version 2.6. This is all well and good providing you ensure that the system you are installing this application on does not already have other applications that may be running off an older version of the MDAC.

If any of the applications requires an initial configuration wizard this is it. There is a really nifty wizard accessed by pressing CTRL-W however this is limited to normal user operations such as adding appointments, tasks, or strategies.

Let's just say the interface is a bit complex: adding a user puts up 26 individual fields and four radio buttons just on the adduser general tab! All the information fields that we saw during the review, however, made sense and we could see how some enterprises would be able to use that information. So essentially it is worthwhile ensuring that the administrator is fully trained in the configuration of this package -- with so many features in this application it would be a prerequisite to get the most out of it.

There are over 16 database formats supported for import by Maximizer, this is just one of the many reasons this package is so featured and capable of handling just about anything a company could want from it. We quickly and easily imported our *.csv files and were up and running in no time.

Exporting from Maximizer includes comma delimited, comma separated, tab delimited and XML. The user is then presented with a list of fields that they can export (unfortunately one must manually).

Maximizer has its own word processor bundled and can also launch Microsoft Word from the tools menu. E-mail integrates automatically with Outlook. Fax integration is also supported.

Maximizer is definitely a power application designed to have as many features as most users could want, however due to this we were left feeling that this program is trying to do everything for everyone and therefore becomes too top heavy and difficult to use. We are sure with a bit of time spent configuring and setting up the interfaces it could be customised to suit most organisations, however it certainly isn't an out-of-the-box solution.

Product Maximizer Enterprise 7.5 Pervasive
Price AU$764.50 per user
Vendor Maximizer
Phone 02 9957 2011
Web www.maximizer.com.au
 
Interoperability ½
Good support for office applications, accounting packages, and databases.
Futureproofing ½
With the scalability and feature set this application should last longer than some others.
ROI ½
A well priced package considering the features; definitely aiming at the medium-sized business.
Service
Maintenance is 20 percent of RRP per annum; fair for this type of application.
Rating ½

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Talkback 30 comments

  1. It seems like now ACT! 6.0 also includes the PocketPC sync tool in the package (which is available for $229,- with a $20 discount for the download version at their website in the US store). "With ACT! Link for Pocket PC and ACT! for Palm OS now Anonymous -- 13/04/04

    It seems like now ACT! 6.0 also includes the PocketPC sync tool in the package (which is available for $229,- with a $20 discount for the download version at their website in the US store).
    "With ACT! Link for Pocket PC and ACT! for Palm OS now included, you can access your data in the office or on the go."
    =>

  2. I wouldn't rate Coordimax Service as 4 stars. Our experience with them as been disgraceful. Although we are only a small organisation and are probably not worth enough for them to provide excellent service to us. The product has the potential Anonymous -- 10/05/04

    I wouldn't rate Coordimax Service as 4 stars. Our experience with them as been disgraceful. Although we are only a small organisation and are probably not worth enough for them to provide excellent service to us.

    The product has the potential to be excellent if we could get the bugs sorted out - but unfortunately we are not a high priority for them.

    1. Co ordimax Anonymous -- 13/04/06

      It is money sucking software? we are dealing with it and suffering from it.

    2. Coordimax Anonymous -- 13/05/06

      I don't think it's money sucking software. We have a small user group and have found it very affordable. Their consultants really helped us identify which aspects of it would economically deliver the most benefits.

    3. Easy to post a comment when you remain annomymous!!!!! Anonymous -- 24/08/08

      Well I guess some people are gutless, easy to post this stuff when you remain annonymous!!!!!!, just crap!!!

  3. Easy to bag someone out without disclosing your identity huh? For a software vendor we have found them to be much better than average. Anonymous -- 28/05/04

    Easy to bag someone out without disclosing your identity huh? For a software vendor we have found them to be much better than average.

  4. I would like to see a review on Office Talk V4 since if you actually get a hold of someone to help with install purch or general questions is a task in itself Anonymous -- 04/06/04

    I would like to see a review on Office Talk V4 since if you actually get a hold of someone to help with install purch or general questions is a task in itself

  5. Why was Microsoft CRM not included in the analysis? Anonymous -- 23/08/04

    Why was Microsoft CRM not included in the analysis?

    1. MS CRM 3 Anonymous -- 27/11/05

      Agreed, how can you do a serious review and not include the MS offering?

  6. I don't support the comments about the export/import capabilities of LeGrand - very poor in fact! Anonymous -- 02/11/04

    I don't support the comments about the export/import capabilities of LeGrand - very poor in fact!

  7. I found another CRM software package. At www.vividsoftware.net Anonymous -- 24/12/04

    I found another CRM software package. At www.vividsoftware.net

    1. Do you have a vested interest in this product? Anonymous -- 10/09/05

      Have you attempted to download and trial it?

  8. Quicken produce a customer management package that works alongside QuickBooks accounting software. It would be worth looking at that if SMEs use QuickBooks Anonymous -- 07/01/05

    Quicken produce a customer management package that works alongside QuickBooks accounting software. It would be worth looking at that if SMEs use QuickBooks

  9. I have used both Legrand and Act V6. You would have to be crazy to go anywhere near LeGrand! The database is quite inflexible in terms of user defined fields and field attributes - overall very difficult to navigate quickly. I found Act far more flexible, Anonymous -- 30/03/05

    I have used both Legrand and Act V6. You would have to be crazy to go anywhere near LeGrand! The database is quite inflexible in terms of user defined fields and field attributes - overall very difficult to navigate quickly. I found Act far more flexible, interoperable and able to be customised with ease (even by a relative ludite like me)

    1. Legrand CRM's database design Richard Zielinski -- 08/11/05

      Yes, Legrand CRM does not allow database changes however it allows almost all GUI labels to be changed, including Module names (ie Opportunities can be changed to say Sales Funnel).
      It is this fixed database structure that makes Legrand CRM extremely easy to deploy, easy to train and easy to support. From our experience, perfect for the company that is seeking productivity and reliability from the database. But, keep in mind, we are a reseller!

    2. CRM's Legrand vs ACT David -- 20/12/05

      Matt, for basic 2 person business (but growing of course) needing contact managment and some link to accounting package would you still feel the same?

      Ease of use and customisation being the deciders.

  10. Maximizer CRM Enterprise 8 Anonymous -- 11/08/05

    have a look at Maximizer Enterprise 8, it will meet all your CRM needs- your company will definately benefit in the long run-so many companies world wide can not be wrong-they must know something to implement such a powerful tool.

    1. Maximizer problems Anonymous -- 04/11/05

      something that gets overlooked when Maximizer is reviewed is the (lack of)associations with their user defined fields. These reviews never go to that extent, and this only becomes apparent after you have been a user for a while.

      For instance, you might have a user defined field (UDF) called Type Of Printer, and another called Printer Serial Number. It is not possible to associate the two, which creates obvious problems later. I think this is a programming issue as the product is now very old.

  11. Would love it if you reviewed our software Damian Spaulding -- 22/08/05

    Our latest site revision is now complete. Our new GBM software site is now rich with documentation, descriptions and screen shots. Everyone is welcome to visit. I am confident you will be impressed by the product we have created. Please let me know if you would desire to review our software
    http://darwinproductions.net
    http://theevolutionofbusiness.com

  12. SugarCRM, 2nd Generation CRM Marc Englaro -- 14/09/05

    Since this article was written, SugarCRM Inc. in the US has release a commercial open source web-based CRM system providing comparable features to Salesforce.com, with far more flexibility to run either On-Demand or On-Premise at a fraction of the price. To have a look, check out the live demo at http://www.insightful.com.au and click on the Demo link.

  13. Legrand is Good! anonymous -- 08/11/05

    I have been in the industry (software) for many years (since 1984), and have used/tested over 40 CRM systems (from the ones that cost you $m's to the smaller ones). In my current business, I again did the review of all the major systems out there - and Legrand came out on top!

    Utlimately, you need to test each package to see if it works for you. But for bang for your buck, Legrand is very good. It has a ton of features, which are actually very useful (some only available in much more expensive packages. If you just need a contact manager, go with Act. But if you need a decent CRM, check out Legrand. I would like to see more in built reports in Legrand, but since you slice/dice your own reports via ODBC that's fine.

    It's just typical of Zdnet to post a bad comment on their home page - Shame on you Zdnet. Typical.

  14. SFM Customer Manager is a better and more cost effective choice... Dan Green -- 26/11/05

    SFM Customer Manager is a better and more cost effective choice...

    A CRM Solution with no analytics is like muscles with no brain.

    1. Great product - thanks. Anonymous -- 26/11/05

      Great product - thanks.

  15. CRM software in general Anonymous -- 20/06/07

    Common these comments are not objective at all. Its all from the people who want their products sold or competitors dissing their competitions products. poor website

    1. Give him a cigar! Anonymous -- 26/09/07

      I totally agree with you! I am doing research for a college project and found most comments to be useless.

  16. IMPORTING FROM ACCESS DATA BASE Anonymous -- 10/04/08

    We currently have a large Access database. Is there any of these CRM software that can be customised to interface with the existing Access database.

  17. CRM Report generation Carlos Blanco -- 18/07/08

    I am disastisfied with th ereport generation of ACT . I understand that most CRM offer crappy custom Report Generator Capanilities. Has anyone found a CRM with easy use of custom report designs?

  18. Free Online CRM Josh Aronowitz -- 26/08/08

    I think the move lately however is to increasingly free online CRM systems, instead of large software expenditures that can end up costing a fortune and way more than a company intended. http://www.octopuscity.com, for example, is a free web-based crm system / contact manager that’s taking quite a different route from the large and costly CRM software systems.

  19. what is the importance of crm? Anonymous -- 04/09/08

    doing a report and i dont see the importance

    1. Does anybody know anything about 3gb? Anonymous -- 13/11/08

      I came across this CRM provider called 3G Business does any body know anything about them? www.3gb.com.au

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