Six CRM packages tested

Co-ordimax

 CRM packages

 CRM software reviews:

 ACT! v6
 Co-ordimax
 GoldMine 6.0
 Legrand CRM PRO CS
 Maximizer Enterprise 7.5
 salesforce.com W4
 
 How we tested
 Specifications
 Editor's choice
 Sample scenario
 Final words
 About RMIT
Co-ordimax is designed as a delivered solution, this means that Co-ordimax engineers go on-site to a customers premises and assist the technicians with the installation and configuration of the application then work with the administrators and other staff to ensure that the package is installed and configured to suit that company.

Co-ordimax can even go to the extent of providing either classroom training or on-site training, depending on the size of the client.

If the administrator wishes to import their own data they may do so, Co-ordimax can provide them with a data template to create their own comma-separated file that will be compatible with the Co-ordimax database fields.

There are a few ways to export all the data from the database -- one way we found that worked effectively was to simply select File and export, all the fields we could, and then save as a delimited file and open it in Excel.

This system is inherently designed to be networked due to the target market, this is certainly not your average standalone CRM application. There are many interesting features in Co-ordimax, such as allowing an account manager to track or place their existing contacts within other organisations that they deal with should they move employment and it still maintains full records. Also when creating or editing contact records the account manager has the ability to import photos of the individual.

This is a very powerful, scalable, and customisable application. If there is any enterprise out there looking to deploy or upgrade to a virtually tailored solution that is built on a solid foundation then they need look no further than Co-ordimax.

Product Co-ordimax
Price AU$1200 per user
Vendor MaestroSuite
Phone 1300 655 460
Web www.coordimax.com.au
 
Interoperability
Very good support for just about everything.
Futureproofing
We would expect that most organisations would use it for a long time.
ROI
Very well priced considering the features; product is designed to suit medium to large enterprises.
Service
60 days support included, then 20 percent of RRP annually; fair for an application such as this.
Rating

Talkback 36 comments

    It seems like now ACT! 6.0 als ...Anonymous -- 13/04/04

    It seems like now ACT! 6.0 also includes the PocketPC sync tool in the package (which is available for $229,- with a $20 discount for the download version at their website in the US store).
    "With ACT! Link for Pocket PC and ACT! for Palm OS now included, you can access your data in the office or on the go."
    =>

    Interesting John Matrix -- 20/07/09 (in reply to #120104092)

    Act! 6.0 is a bit old don't you think ?

    http://www.crmscribe.com

    I wouldn't rate Coordimax Serv ...Anonymous -- 10/05/04

    I wouldn't rate Coordimax Service as 4 stars. Our experience with them as been disgraceful. Although we are only a small organisation and are probably not worth enough for them to provide excellent service to us.

    The product has the potential to be excellent if we could get the bugs sorted out - but unfortunately we are not a high priority for them.

    Co ordimax Anonymous -- 13/04/06 (in reply to #120104803)

    It is money sucking software? we are dealing with it and suffering from it.

    Coordimax Anonymous -- 13/05/06 (in reply to #120132728)

    I don't think it's money sucking software. We have a small user group and have found it very affordable. Their consultants really helped us identify which aspects of it would economically deliver the most benefits.

    Easy to post a comment when you remain annomymous!!!!! Anonymous -- 24/08/08 (in reply to #120132728)

    Well I guess some people are gutless, easy to post this stuff when you remain annonymous!!!!!!, just crap!!!

    Easy to bag someone out withou ...Anonymous -- 28/05/04

    Easy to bag someone out without disclosing your identity huh? For a software vendor we have found them to be much better than average.

    I would like to see a review o ...Anonymous -- 04/06/04

    I would like to see a review on Office Talk V4 since if you actually get a hold of someone to help with install purch or general questions is a task in itself

    Why was Microsoft CRM not incl ...Anonymous -- 23/08/04

    Why was Microsoft CRM not included in the analysis?

    MS CRM 3 Anonymous -- 27/11/05 (in reply to #120107486)

    Agreed, how can you do a serious review and not include the MS offering?

    I don't support the comments a ...Anonymous -- 02/11/04

    I don't support the comments about the export/import capabilities of LeGrand - very poor in fact!

    I found another CRM software p ...Anonymous -- 24/12/04

    I found another CRM software package. At www.vividsoftware.net

    Do you have a vested interest in this product? Anonymous -- 10/09/05 (in reply to #120111565)

    Have you attempted to download and trial it?

    Quicken produce a customer man ...Anonymous -- 07/01/05

    Quicken produce a customer management package that works alongside QuickBooks accounting software. It would be worth looking at that if SMEs use QuickBooks

    I have used both Legrand and A ...Anonymous -- 30/03/05

    I have used both Legrand and Act V6. You would have to be crazy to go anywhere near LeGrand! The database is quite inflexible in terms of user defined fields and field attributes - overall very difficult to navigate quickly. I found Act far more flexible, interoperable and able to be customised with ease (even by a relative ludite like me)

    Legrand CRM's database design Richard Zielinski -- 08/11/05 (in reply to #120115163)

    Yes, Legrand CRM does not allow database changes however it allows almost all GUI labels to be changed, including Module names (ie Opportunities can be changed to say Sales Funnel).
    It is this fixed database structure that makes Legrand CRM extremely easy to deploy, easy to train and easy to support. From our experience, perfect for the company that is seeking productivity and reliability from the database. But, keep in mind, we are a reseller!

    CRM's Legrand vs ACT David -- 20/12/05 (in reply to #120115163)

    Matt, for basic 2 person business (but growing of course) needing contact managment and some link to accounting package would you still feel the same?

    Ease of use and customisation being the deciders.

    Maximizer CRM Enterprise 8 Anonymous -- 11/08/05

    have a look at Maximizer Enterprise 8, it will meet all your CRM needs- your company will definately benefit in the long run-so many companies world wide can not be wrong-they must know something to implement such a powerful tool.

    Maximizer problems Anonymous -- 04/11/05 (in reply to #120120055)

    something that gets overlooked when Maximizer is reviewed is the (lack of)associations with their user defined fields. These reviews never go to that extent, and this only becomes apparent after you have been a user for a while.

    For instance, you might have a user defined field (UDF) called Type Of Printer, and another called Printer Serial Number. It is not possible to associate the two, which creates obvious problems later. I think this is a programming issue as the product is now very old.

    Would love it if you reviewed our software Damian Spaulding -- 22/08/05

    Our latest site revision is now complete. Our new GBM software site is now rich with documentation, descriptions and screen shots. Everyone is welcome to visit. I am confident you will be impressed by the product we have created. Please let me know if you would desire to review our software
    http://darwinproductions.net
    http://theevolutionofbusiness.com

    SugarCRM, 2nd Generation CRM Marc Englaro -- 14/09/05

    Since this article was written, SugarCRM Inc. in the US has release a commercial open source web-based CRM system providing comparable features to Salesforce.com, with far more flexibility to run either On-Demand or On-Premise at a fraction of the price. To have a look, check out the live demo at http://www.insightful.com.au and click on the Demo link.

    Legrand is Good! anonymous -- 08/11/05

    I have been in the industry (software) for many years (since 1984), and have used/tested over 40 CRM systems (from the ones that cost you $m's to the smaller ones). In my current business, I again did the review of all the major systems out there - and Legrand came out on top!

    Utlimately, you need to test each package to see if it works for you. But for bang for your buck, Legrand is very good. It has a ton of features, which are actually very useful (some only available in much more expensive packages. If you just need a contact manager, go with Act. But if you need a decent CRM, check out Legrand. I would like to see more in built reports in Legrand, but since you slice/dice your own reports via ODBC that's fine.

    It's just typical of Zdnet to post a bad comment on their home page - Shame on you Zdnet. Typical.

    SFM Customer Manager is a better and more cost effective choice... Dan Green -- 26/11/05

    SFM Customer Manager is a better and more cost effective choice...

    A CRM Solution with no analytics is like muscles with no brain.

    Great product - thanks. Anonymous -- 26/11/05 (in reply to #120123774)

    Great product - thanks.

    CRM software in general Anonymous -- 20/06/07

    Common these comments are not objective at all. Its all from the people who want their products sold or competitors dissing their competitions products. poor website

    Give him a cigar! Anonymous -- 26/09/07 (in reply to #320081388)

    I totally agree with you! I am doing research for a college project and found most comments to be useless.

    IMPORTING FROM ACCESS DATA BASE Anonymous -- 10/04/08

    We currently have a large Access database. Is there any of these CRM software that can be customised to interface with the existing Access database.

    CRM Report generation Carlos Blanco -- 18/07/08

    I am disastisfied with th ereport generation of ACT . I understand that most CRM offer crappy custom Report Generator Capanilities. Has anyone found a CRM with easy use of custom report designs?

    Free Online CRM Josh Aronowitz -- 26/08/08

    I think the move lately however is to increasingly free online CRM systems, instead of large software expenditures that can end up costing a fortune and way more than a company intended. http://www.octopuscity.com, for example, is a free web-based crm system / contact manager that’s taking quite a different route from the large and costly CRM software systems.

    what is the importance of crm? Anonymous -- 04/09/08

    doing a report and i dont see the importance

    Does anybody know anything about 3gb? Anonymous -- 13/11/08 (in reply to #320111307)

    I came across this CRM provider called 3G Business does any body know anything about them? www.3gb.com.au

    eSalesTrack Jason Smith -- 07/01/09

    We found eSalesTrack to be the most user-friendly, feature rich CRM we've looked at. It offers everythign from sales force automation to e-mail marketing with a compelte e-mail platform embedded. I highly recommend it! www.esalestrack.com

    avidian.com crm -- 18/02/09

    It is definitely time for any company, still using a spreadsheet for customer management, to move to a new CRM system. It is possible to find a solution that fits a company’s needs and budget, while greatly increasing productivity over that offered by a spreadsheet plan. http://www.avidian.com

    Affordable CRM software James Ramsay -- 03/06/09

    There are some amazing "CRM" software packages out there - Siebel, Oracle CRM, Chordiant, etc... but they all cost a fortune. If you want to have a good CRM package for delivering and tracking sales leads and feeding the results back into your database you can do it yourself. Microsoft Office applications can be used with either your internal email system or with your LAN. Look here to see the art of the possible - http://www.theprospectingplugin.com/Interface.html

    Good solutions Anonymous -- 21/06/09

    Sometime ago i'ev found a good cheap solution here:

    http:/www.magsuite.com

    Hope it helps,

    Bye

    Hope it helps,

    Bye

    ACT and Outlook Anonymous -- 22/06/09

    Act can sync Activities with Outlook calendar, It has integrated address book inside outlook, It can export emails to history, but if you need full contact sync between ACT and Outlook check out free plugin at www.quicksoft.com.au

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