Instant messaging for business: 3 packages tested

10 February 2003 12:20 PM

Tags: yahoo, technology, business, im, trillian, yim, instant, messaging



Microsoft Exchange 2000 Server

IM for business:
Introduction
Next-generation IM
Putting IM to work
IM still not secure
1. SCIM Enterprise Server
2. Lotus Sametime
3. Microsoft Exchange
Comparison
Sample scenario
About RMIT Labs

Microsoft’s Instant Messaging Server is a part of the Exchange Server 2000 package. One of the (many) options you have when you install Exchange is the Instant Messaging Service, which provides the ability for the server to act as an Instant Messaging Home Server, Instant Messaging Router, or both. A Home Server is used to house users, while a Router is used to send messages off to other servers.

You can setup the instant messaging server as intranet only or Internet capable.

Microsoft’s IM Client is of course the ubiquitous MSN Messenger, installed with just about every Windows desktop on the planet. It is clean, simple, easy to use and familiar to many millions of users worldwide.

Looking ahead, part of the Microsoft roadmap is the “Greenwich” IM system, which is part of the .NET Web services strategy. One of the features of Greenwich is its logging capability, which allows users to see instant messaging conversations they’ve had in the past. In fact, there are some industry segments in which that is a regulatory requirement—financial services or medical services, for example, are required to keep records of all written correspondence.

Product: Microsoft Exchange
Price: AU$69,942 (500 users)
Vendor: Microsoft
Phone: 13 20 58
Web: www.microsoft.com.au

Interoperability:
Supports Windows.

Futureproofing: ½

Will grow with the Windows environment.

ROI:
Recommended for those building on a Windows infrastructure.

Service: ½
Limited express warranty; e-mail, phone, and onsite support available.

Rating: ½

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Talkback 1 comments

  1. Jabber is a good solution. Not only is it an open standard, however, you can find many open source and even commercial solutions. See: http://www.jabber.org.au/ Anonymous -- 03/04/05

    Jabber is a good solution. Not only is it an open standard, however, you can find many open source and even commercial solutions.

    See: http://www.jabber.org.au/


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