Contact management packages reviewed

Specifications

Product/Model Name ACCPAC CRM ACT! 7.0 for Workgroups Co-ordimax
Vendor Sage ACCPAC Sage ACT MaestroSuite Pty Ltd
Telephone 1800 262 620 1800 675 617 1300 655 460
Web site www.accpac.com.au www.sageact.com.au www.coordimax.com.au
RRP price range (inc GST) In premises version: AU$800 per user per year, hosted version AU$99 per user per month AU$299 to AU$499 Free 10 user pilot licence, rental from AU$25 per person per month, outright purchase.
Price as tested (inc GST) From AU$99 per user per month AU$499 inc GST Depends on number of users
Warranty 90 days 30 days 60 days
Support contract(s) Channel based support ACT! technical support contracts available Yes
Operating systems supported Win2003, Win2000 Windows NT/2000/XP, Server 2003, Web 2000 Server 2000 Advanced, 2003 Standard Edition 2003 Enterprise Server -- Windows, Linux, OS400. Client -- Lotus Notes, Outlook, Internet Explorer
E-mail clients supported Exchange/Outlook, Lotus Notes, and inbuilt HTML Microsoft Outlook 2000/2002 (XP) and 2003 and Outlook Express 5.5/6.0, Eudora 5.2. Lotus Notes, Outlook
Word processors supported MS Word Word 2000/2002 (XP) and 2003 Any PC based
Spreadsheets supported MS Excel Excel Any PC based
Accounting applications supported ACCPAC Accounting Add-on software to support integrations with backend software are being developed Connects to any ODBC compliant accounting system
Networked database backends supported MSSQL; Oracle: Sybase; DB2 Proprietary database shipped with ACT! Any, ODBC compliant
SMS gateway support Yes N/A Yes
PDA operating systems supported Microsoft Pocket PC; Palm OS Palm running PalmOS 3.5 or later, pocket PCs running Windows CE/Pocket PC 3.0 or later, Pocket PC/Pocket PC 02 XDA 02, Palm OS, RIM Blackberry


Product/Model Name GoldMine 6.5 Legrand CRM PRO edition with CS optional module Maximizer Enterprise 8 Pervasive Client server version
Vendor FrontRange Solutions Legrand Software Pty Ltd Maximizer Software Pty Ltd
Telephone 02 8080 3300 1300 132 890 02 9957 2011
Web site www.frontrange.com.au www.legrandsoftware.com.au www.maximizer.com.au
RRP price range (inc GST) AU$379.50 for a single user, AU$1534 -- 5 user, AU$2964 -- 10 user STD edition -- AU$275, PRO edition -- AU$495, CORP edition -- AU$660 AU$764.50 pervasive workgroup up to AU$1094.50 for eCRM (SQL)
Price as tested (inc GST) AU$379.50 AU$495 + AU$385 AU$764.50 per licence
Warranty None Free e-mail support. 12 months' updates and upgrades -- 20 percent RRP Covered under maintenance
Support contract(s) Support provided by reseller channel Silver and gold support packages Yes or annualised or per incident basis
Operating systems supported Windows 98, ME, 2000 Win2k, WinXP Windows 98, Win ME/NT), Windows 2000, XP, Windows Server 2003, Terminal Server 2000, 2003
E-mail clients supported GoldMine comes with it's own inbuilt e-mail client, but also supports integration with Microsoft Outlook Outlook for both incoming and outgoing e-mail. Outgoing e-mail also supports MAPI, SMTP server, and CDO Outlook 98, 2003 Outlook Express 5.0-6.0, Exchange 4.0, 5.01, 5.5, 2000, 2003 Microsoft Messaging 4.0, Netscape Messenger 4.6x, 4.7 Lotus Notes/Domino 4.6, 5.0, 6.0, GroupWise 5.5
Word processors supported Microsoft Word 97, 2000 or 2002, Microsoft Notepad, and Wordpad MS Word Word 97, 2000, 2002 (XP), 2003 Corel WordPerfect 8.0, 9.0, 10.0, 11
Spreadsheets supported Excel Excel Excel
Accounting applications supported Integrates with Arrow, Accpac, Attache, Exonet, JIWA, MYOB, and Pastel MYOB, Pastel, Sybiz, FinancePlus, JD Edwards, Quickbooks, Accredo, Advance Business Manager Pastel, Narvision, Great Plains, Attache, MYOB, Quickbooks
Networked database backends supported Microsoft SQL 7 & 2000, dBase Visual FoxPro .dbf, Microsoft SQL2000 SQL Server 7, 2000
SMS gateway support Requires a third party application like Zetalink No Yes
PDA operating systems supported Palm Pilot, Windows/CE v2 or higher Pocket PC Palm OS version 3.1â€"5.2.1, Palm Desktop 4.0-4.1.2, Hot Sync Manager version 3.1-4.1

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Talkback 18 comments

    What about SugarCRM? SugarCRM ...Anonymous -- 18/07/05

    What about SugarCRM?

    SugarCRM is one of the fastest growing CRM/Contact Management systems in the world, and competes directly with many of those systems listed.

    SugarCRM's commercial open-source model clearly differentiates it from the competitors by providing full access to all source-code allowing the system to be easily tailored to suit each customers needs, making it a powerful alternative to an otherwise proprietary and inflexible systems included in the review.

    SugarCRM is commercially supported in Australia by Insightful Solutions, and backed internationally by SugarCRM in the US.

    SugarCRM Australia Aris Margaritis -- 31/05/06 (in reply to #120119285)

    CRM Online Australia is a division of Lumis Multimedia and also partner of SugarCRM, a hosted CRM solution with complete website integration makes SugarCRM the most flexible Customer Relations Management tool that we develop with.

    CD rom Anonymous -- 08/08/05

    hello,
    I have recently purchased an Epson Stylus C65. Since then my computer has crashed, resulting in the loss of all programs and information stored.
    I have not been able to find the original set up CD-Rom which came with the printer. Without this, the printer is worthless. Is there anyway of downloading the necessary software from the net.
    I would appreciate your help.
    thank you

    what about epson australia's website? ZDNet Editor -- 08/08/05 (in reply to #120119956)

    hi there, have you tried epson australia's website?

    http://tech.epson.com.au/downloads/product.asp?id=C65

    ACT 7 Anonymous -- 30/09/05

    Do you work for Sage. This version of a long established product is an abomination. This software completely kills your PC. I run a P4 2.6GB machine and it grinds to a halt when ACT 7 is running. The software is slow, cumbersome and the support service is backing it up is useless. All in all a poor product with poor service. My advice is to shop around for something else.

    I agree bootskef -- 13/10/05 (in reply to #120121551)

    ACT 7 is not much chop so to speak. Act 8 is better

    ACT 2006 is BAD. Anonymous -- 04/11/05

    1. When I upgraded to the new ACT, all 3,500 of my salutations were converted from what I had to the first name--e.g., Susan Smith, salutation, Sue, was changed to Susan--I have spent hours on the phone with them--and they haven't been able to fix it yet. To do mail merges, I will have to go through every record.
    2. the box says it requires 512 mgs ram--but ACT support said it needs 1.5 gigs..I bought more memory.
    3. On top of that, they refuse to escalate in order to solve my problem..
    there are other problems but these are the most important.

    Eats the machine Joel Goldstein -- 14/01/06

    large ringing alarm list will make the entire machine un-usable.
    Puts my 3Ghz 1Gb ram server at constant 52-55% busy, and 50% of this ACT

    AMEN !!! Anonymous -- 14/01/06

    Spent 3 hrs on the phone withj Tech support today... no help. Product working as designed. Admits it has problems.

    BrowserCRM too Matthew Ross -- 06/07/06

    BrowserCRM is an option with much more sophisitced integrated email than Sugar. BrowserCRM is a commercial product priced for small business and supported from Wellington, New Zealand.

    CRM Comparision Anonymous -- 05/02/07

    It would be great to see a more detailed comparison of contact management software solutions. I found a good site which explores the features of the LegrandCRM (GOTO: www.legrandcrm.net.au ) pacakge however a comparision and anlysis of other would be really good.

    Support for SMS and email Michael Joseph -- 15/02/08

    Most of these packages do not provide native messaging support, or are not geared for sending out large message broadcasts. ArcSend (www.arcsend.com) is great for messaging. Also, it has extremely powerful capabilities for selecting contacts based on category and field values.

    Not True Atal Hakikat -- 16/10/08 (in reply to #320095593)

    Infact Sugar CRM has the SKYPE and other similar plugins that allow you to use sms and email messaging.

    Tracker Anonymous -- 03/02/09

    Well... most won't remember Tracker software, but the internet wasn't even born at that point!
    It was a great piece of software.
    I've tried out ACT7... What a piece of BLOATWARE! Brought my computer to a screaming halt!

    Tracker Memorial Hall Anonymous -- 06/02/09 (in reply to #320122212)

    Well, I remember irt ant it was awesome. It has done a great service to me, never matched again. I may still resurect an old PC that has been buried in my garage and find an old 5 1/4 floppy to install it for the sole purpose of contact management. But the problem is the broadband. It worked with my modem and phone fine 20 years ago, now there are ???

    Tracker John Withall -- 15/04/09 (in reply to #320122479)

    Tracker is available & right to the minute with technology. It is written by the same programmers. Check out www.vitalsoftware.net/ for more information.

    Coordimax History? Anonymous -- 25/03/09

    Heard a rumour that the company has gone bust, can anyone confirm?

    Re Coordimax (MaestroSuite Pty Ltd) Anonymous -- 27/03/09 (in reply to #320126702)

    Check out the ASIC website using the about company name. www.asic.gov.au and you will find you're answer

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