Editor's Choice
Netspace and iPrimus
Let's cut straight to the chase, if you are after the shortest download times then you cannot go past Netspace. Not only was Netspace the fastest of the ISPs it was also very reasonably priced. The only downside is the rather sparse distribution of POPs. If you do not have a Netspace POP located conveniently within your local call zone then try iPrimus, it's almost as fast as Netspace and, while it is slightly more expensive for the casual user, it is considerably cheaper for heavy use Internet junkies.
Worthy of a Merit Award is dingo blue. Although its performance was not great, it nevertheless offers truly unlimited connection, dingo blue has no connection time or download limits. The cost is just AU$49 per month or just AU$27.50 if dingo blue is your phone carrier.
7%
1%
Do not use Dodo ADSL- They have really bad customer service. And technical support.
On their unlimited plan. You start downloading until it get to 1G and then the service starts to have ‘problems’ and you can’t connect no more.
When you call technical support, they give you a phone number to call only to find that a machine answers and ask you to leave your phone number. And then no one call back.
When you call customer service, you speak to a person, they redirects you to a blank line and then you hear a dial tone. Which means the line hung up.
I spoke to a customer sales representative called Steve to pay the bill using credit card. When I asked him to select a plan for the next month, instead of having to call back, his reply was : “ You have to call back next month to select.” And then he hung up on me. This is the kind of service Dodo provides.
I have never spoke to any customer service person who hangs up on the customer.
And then later I find that my service was suspended. Even though I had just spoke to Steve 5 minutes earlier to pay for that month using my credit card.
I am on a 3 months contract with DoDo. I still have 2 months left to go. After this kind of customer service I get I will not be using them after the 3 months period.
Note: If you disconnect before 3 months they charge you a disconnection fee $100.
Don’t sign any long term contracts with any ADSL Provider unless you are sure that you trust the service.