Ozemail
www.ozemail.com.au
According to their Web site: "OzEmail Internet is Australia's favourite Internet Service Provider (ISP) providing outstanding service and unique benefits to our members. In the past four years OzEmail has won nine Internet awards for our quality service." Commencing operations in 1991, OzEmail grew to its present size in four short years. It was the first Australian high technology company to list on both the Nasdaq National Market in the US and the Australian Stock Exchange. As of February 1999, OzEmail is a wholly owned subsidiary of UUNet, an MCI WorldCom company.
The OzEmail online signup requires you to phone the Customer Service Desk, they can issue you a "Phone Confirmation Token". This seems a little odd and defeats the purpose of a Web-based registration in our opinion. There is also the option to receive a CD that will allow you to connect and sign up on the spot. Often using this method will also give you a bonus 50 or 100 hours.
OzEmail operates an extensive network of POPs across all states and territories in Australia, and claims "local call access to over 85 percent of Australians".
OzEmail plans start at AU$7.95 for 3 hours per month, the OzE10 plan costs AU$15.95 for 10 hours per month, OzE20 at AU$26.95 for 20 hours per month, and OzE30 at AU$30.00 for 30 hours per month. There are also the OzMegaSaver+ with 150 hours for AU$37.95 per month and OzE250+ with 250 hours for AU$49.95 per month. Casual rates of AU$5.50 are available with an annual subscription of AU$55. Both the OzMegasaver+ and OzE250 plans have connection limits of eight hours.
Each account provides 5MB of space for the hosting of your personal Web pages.
Performance was quite good, with high download speeds from both locations and carriers at all times of day. There was a slight drop in performance in the 7-9pm time frame which is when most people are using the Net. Customer Service is available 24 hours a day, 7 days a week.
OzEmail will not divulge its number of users and information on bandwidth; modem ratio and cache size are also considered confidential.
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Do not use Dodo ADSL- They have really bad customer service. And technical support.
On their unlimited plan. You start downloading until it get to 1G and then the service starts to have ‘problems’ and you can’t connect no more.
When you call technical support, they give you a phone number to call only to find that a machine answers and ask you to leave your phone number. And then no one call back.
When you call customer service, you speak to a person, they redirects you to a blank line and then you hear a dial tone. Which means the line hung up.
I spoke to a customer sales representative called Steve to pay the bill using credit card. When I asked him to select a plan for the next month, instead of having to call back, his reply was : “ You have to call back next month to select.” And then he hung up on me. This is the kind of service Dodo provides.
I have never spoke to any customer service person who hangs up on the customer.
And then later I find that my service was suspended. Even though I had just spoke to Steve 5 minutes earlier to pay for that month using my credit card.
I am on a 3 months contract with DoDo. I still have 2 months left to go. After this kind of customer service I get I will not be using them after the 3 months period.
Note: If you disconnect before 3 months they charge you a disconnection fee $100.
Don’t sign any long term contracts with any ADSL Provider unless you are sure that you trust the service.