One.Net
www.one.net.au
One.Net is the Internet arm of One.Tel, the 100 percent Telephone Company. They offer POPs in around 35 locations. Most of these are on the eastern seaboard, though they are represented in all states and territories around Australia. Plans vary from a flat 2.3 cents per minute through 10 hours per month for AU$10.95, 30 hours per month for AU$21.95 to an unlimited plan for AU$26.95 per month.
We had a few problems signing up online. The page we filled out with our address details was a bit clumsy, with the street number, street name and Street/Road/Avenue parts being separate, which is time consuming to fill in. Then the server would not return the next page a couple of times, and we had to go back and re-submit. In the end we submitted the completed form and never received a message that our application had been accepted. We had to phone the help desk and check on the status. (The request had been received, but the server never told us.)
The 2.3 cents per minute plan is billed in 1-minute increments, while the other timed plans are billed in 15-minute increments. The unlimited plan has a 300MB download limit and will disconnect you after four hours of usage. Web space is free up to 3MB and usage above 3MB is charged at AU$3.30 per megabyte or part megabytes per month. E-mail space is free up to 10MB and usage above 10MB is charged at AU$3.30 per megabyte.
One.Net has quite a good value for money service. Their speed is about average of the ISPs tested, but their rates are generally pretty good. There was a fairly large range in the international download speeds, and even at the most expensive; connection rates are only AU$1.10 per hour.
The help desk is available Monday through Friday: 8am-2am; Saturday: 9am-12am; Sunday: 10am to 12am; Holidays: 10am to 7pm, and e-mail response should be within 30 minutes.
One.Net lists its number of users at 170,000 with a modem ratio of 8:1 but information on bandwidth and cache is considered confidential.
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1%
Do not use Dodo ADSL- They have really bad customer service. And technical support.
On their unlimited plan. You start downloading until it get to 1G and then the service starts to have ‘problems’ and you can’t connect no more.
When you call technical support, they give you a phone number to call only to find that a machine answers and ask you to leave your phone number. And then no one call back.
When you call customer service, you speak to a person, they redirects you to a blank line and then you hear a dial tone. Which means the line hung up.
I spoke to a customer sales representative called Steve to pay the bill using credit card. When I asked him to select a plan for the next month, instead of having to call back, his reply was : “ You have to call back next month to select.” And then he hung up on me. This is the kind of service Dodo provides.
I have never spoke to any customer service person who hangs up on the customer.
And then later I find that my service was suspended. Even though I had just spoke to Steve 5 minutes earlier to pay for that month using my credit card.
I am on a 3 months contract with DoDo. I still have 2 months left to go. After this kind of customer service I get I will not be using them after the 3 months period.
Note: If you disconnect before 3 months they charge you a disconnection fee $100.
Don’t sign any long term contracts with any ADSL Provider unless you are sure that you trust the service.