Introduction
The Internet is in the process of taking over our lives, so if you aren't connected, maybe it is time you were. If you are connected already, are you getting the best deal possible for your usage patterns? Here we have tested a selection of national ISPs with points of presence in most states and territories.
When you are choosing an ISP, there are a few things you need to keep in mind. Probably the most important is locality. You really want an ISP that is in your local call zone. The next most important thing is probably usage; most ISPs charge like a wounded bull for hours used in excess of your set hours per month, so work out how many you think you will use, and then double it.
If you have kids, double
it again (we may be joking, then again, we may not . . .) When you have worked that out,
you will have narrowed the field down, and you can choose the pricing plan that suits your
budget and usage patterns. One item of note is that many of the "unlimited" plans do have a
few limits. Often there is a limit on downloads or the length of each connection, idle time
or all three.
1%
1%
Do not use Dodo ADSL- They have really bad customer service. And technical support.
On their unlimited plan. You start downloading until it get to 1G and then the service starts to have ‘problems’ and you can’t connect no more.
When you call technical support, they give you a phone number to call only to find that a machine answers and ask you to leave your phone number. And then no one call back.
When you call customer service, you speak to a person, they redirects you to a blank line and then you hear a dial tone. Which means the line hung up.
I spoke to a customer sales representative called Steve to pay the bill using credit card. When I asked him to select a plan for the next month, instead of having to call back, his reply was : “ You have to call back next month to select.” And then he hung up on me. This is the kind of service Dodo provides.
I have never spoke to any customer service person who hangs up on the customer.
And then later I find that my service was suspended. Even though I had just spoke to Steve 5 minutes earlier to pay for that month using my credit card.
I am on a 3 months contract with DoDo. I still have 2 months left to go. After this kind of customer service I get I will not be using them after the 3 months period.
Note: If you disconnect before 3 months they charge you a disconnection fee $100.
Don’t sign any long term contracts with any ADSL Provider unless you are sure that you trust the service.