Next we defined an application to model our mail system. We could then use the Services dashboard to verify that our services were running within the SLA and to see a summary of the number of alerts that could affect our application. We could also use the Application Detail dashboard to get a more detailed view of the alerts from the servers that together made up the applications.
We noticed a few rough edges. For example, one of the main hierarchy items is called 'Hosts'. However, we found many of the items in this Hosts hierarchy reported 'No data to display'. Vizioncore told us that this was linked to the common host model used by Foglight, and recommended that the Hosts dashboard be left alone until the host model is updated in a future version of vCharter Pro.
We were disappointed to see the Billback reports from vCharter were no longer available in the latest version, and surprised that the default password policy is even stricter than it is on Windows Server 2008. vCharter Pro requires passwords to contain both alphabetical and numeric characters, including at least one capital letter plus a non-alpha character too.
Overall, this is an extremely useful but rather complex product. For example, we wanted to configure the email interface used to send reports to administrators, but couldn't find all the information we needed in the online documentation. We did get help from some training materials, and would recommend that users attend a training course to learn how to get the best from this powerful platform.
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