Verdict
It's hard to find fault with the OfficeServ 7100. It works well, can be readily expanded or modified and it even looks good (for a VoIP server). With many VoIP systems, all too often it is a struggle to seek configuration items in deep, poorly labelled menu trees. Worse is that some systems limit handset-based configuration to a one-line LCD display.
The Samsung system provides three modes of configuration: handset menu, a Web interface (slow, but offers great flexibility in terms of remote management) and an application interface accessible via a locally connected PC. Each of these options was very well implemented. As a result, the OfficeServ 7100 is worthy of a ZDNet Australia Editors' Choice award.
The majority of configuration would actually be handled by a third party Samsung reseller, after consultation with the client to ascertain specific needs. Typically an ongoing service agreement would provide for additional tweaking of the system as required. Samsung offer a basic 12 month warranty, but resellers may choose to offer extensions.
The single cabinet implementation available for our review would be well suited to a small business or branch office. Samsung have designed their system with expansion in mind, so the OfficeServ can grow with your business.
Pricing for the OfficeServ 7100 starts at AU$1,815. A typical small office set-up including trunks, eight digital ports, four analogue ports and Voice Mail would set you back AU$2,288, which represents good value for money. The video phones we looked at retail at just over AU$600.
| Rating |  |
|---|---|
| Interoperability | |
| Can be set up to support analog, digital and IP telephony. Easy to use. | |
| Futureproofing | |
| Initial configuration is customised to your needs and system is expandable. | |
| ROI | |
| Supports many features at a reasonable price. | |
| Service |  |
| Servicing options are available and largely dependent on third party resellers. |
Enex TestLab is one of Australia's most experienced, independent technology test facilities. After more than 16 years with RMIT IT TestLab, Enex's founders acquired the business from RMIT in 2005.
2%
4%
These reviewers did not take the time to really review this. Someone set it up and they made a few calls, Big deal.
I have the 7200 and it sucks. Try programming it, you need 2 different programs and they are dos based. One for VM and one for the phones. It is an absolute mess dealing with setting up attendents and groups and UCD.
The manuals are the worst, they provide no examples, just technical data that only a programmer would think is correct. Read them before you buy because you will need to pay someone $100's of dollars to do something simple everytime.
The Call popup program is worse. You cannot send a call to VM after looking at the callerid which works intermittent. So, when you don't want to answer it you sit and wait the 30 seconds while it rings and rings before it goes to VM. Transferring calls to another party is convoluted and about a 5 step process. No tab with users that you could simply highlight , right click and say conference or call.
The good: Phones sound like they should
The bad: Too many to list