TomTom Go 500

By Alex Kidman, ZDNet Australia
06 September 2005 03:28 PM
Tags: 500, tomom, car, go, gps, navigation, route, device

TomTom Go 500 The TomTom Go 500 is an easy to use and exceptionally clever little GPS device for in-car navigation.

If you were to pick up the TomTom Go 500 without actually switching it on, you could be mistaken for thinking that it was a small portable TV set. It's a small black and silver device with a 3.5 inch LCD screen capable of displaying at a resolution of 320 x 240 pixels with a colour depth of 4096 colours. That might seem a little puny compared to even some basic mobile phones, but it's worth bearing in mind that the Go 500 is a purpose built GPS map display; high resolution mapping wouldn't add much to the experience. Its physical size does make it unsuitable if you're keen on GPS for more than in-car usage, however, as it's a bit too large and bulky to carry in your hand or pocket.

The front of the display houses the power button, an SD card slot (for storing additional GPS maps) and a cradle eject button. The rear of the device houses power and USB sockets. The Go 500 is internally powered via a Lithium Ion battery, and can be recharged either from a standard power plug or a car cigarette lighter; both were included in our test sample. Also included in the box is an adjustable cradle arm with a large suction cup on the base. The Go 500 can be mounted on the suction arm and placed anywhere convenient within your car for easy viewing.

The primary feature of the Go500 is naturally enough in-car navigation via GPS. It uses an entirely touch-driven interface to do this. Once it's located you via picking up enough of a valid GPS signal - bearing in mind that GPS signals are very poor at penetrating indoor environments including garages and carports - you can then set it a navigation point and it'll calculate a theoretically optimal navigation route. The model we tested with came with maps provided by UBD and Whereis, with a claimed million kilometres of Australian coverage. All directions are displayed visually and optionally spoken in clear English tones; for those of a non-English speaking background other languages are available in a variety of male and female voices.

In addition to in-car navigation, the Go 500 will also pair with any compatible Bluetooth phone and act as an in-car handsfree device. Quite what your particular handset will be capable of depends on the exact model of your phone; TomTom's Web site maintains a compatibility list. For what it's worth, we were able to get a Bluetooth phone not on the list (a Nokia N-Gage) to pair with the Go500 successfully, albeit with only simple phone usage available.

The Go500's software offering is superbly executed, as it's genuinely one of those devices that you can just pick up and start using. Normally, we'd be livid at the thin manual with PDF'd offering on a supplied CD, but in the case of the Go500, it really is simple enough to use without reading the manual. Map displays are clear and easy to read, and when choosing a navigation route, you can opt to view it, scroll through the route or even get the Go 500 to run an animated demo of the chosen path.

The Go500 shares a flaw with many GPS devices, in that it can sometimes be very slow to initially get a GPS lock when moving from an indoor to outdoor environment, which could be a concern if you're in need of immediate directions leaving a garage, for example. Once connected, however, we had few problems in tracking our progress. The supplied navigation tools are as good as you can get with GPS - which is still not pinpoint accurate - and with an eye to a moving vehicle, you're given early warnings of the need to turn both visually and audibly.

When choosing navigation routes, you're given the option to avoid toll roads, which is nice, and you can force the unit to navigate alternate routes. For smaller journeys this really isn't necessary, although it's quite useful that it will recalculate journeys on the fly if you do wander off its prescribed route.

We did notice that it sometimes chose rather odd routes through suburban Sydney that were probably technically shorter but arguably slower due to the need to check cross roads and drop into 50km/hour speed zones. On a couple of tests, we also found it trying to get us to perform a few illegal turns, although that's a problem that could potentially be rectified with a map update. Likewise, it insisted that there were a few additional petrol stations around the Hornsby area of Sydney that simply aren't there any more - and one that is in fact a pub, where refuelling of an entirely different type takes place. Remember, though, that drinking and driving is a bad thing - no matter how many GPS devices you have.

TomTom Go 500
Company: TomTom
Price: AU$1299

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Talkback 76 comments

    Tom Tom Go 500 Bill Burrell -- 06/09/05 (in reply to #120120762)

    I am currently in South Korea where the equivalent of $500 will buy a device which not only does what this one does, but also warns when you are approaching any change of speed limit, and EVERY speed camera, and there are thousands of them here, and also doubles as a DVD player for the passengers. The driver sees the GPS and the passenger sees the video. They are for the Korean consumers, but they are available in English for buyers of Daewoo cars, so an export version can't be far away also. Dont waste your money on this strangely named gizmo - wait for the real ones to appear!

    australian maps Nick Housley -- 02/10/05 (in reply to #120120763)

    Hi there,Do you know of anywhere that i could purchase maps of Australia on SD card for my UK tom tom go as i am travelling in Oz at xmas.
    Many thanks
    Nick Housley

    TomTom maps Ella -- 05/10/05 (in reply to #120121603)

    Hi Nick,

    Official word from TomTom is that you can only get the Australian maps on SD card from Australian retailers that sell the Go.

    Unfortunately, Australian maps are not available from TomTom online -- you can only get U.S., Europe etc.

    Tom Tom Australian Maps on SD card Mike Mundy -- 23/10/05 (in reply to #120121709)

    I also need maps on SD card. Noting that they can only be obtained from Australian stockists, can anyone put me in touch with one in Perth please?

    Puchasing in Perth Anonymous -- 27/01/06 (in reply to #120122323)

    I bought mine from Harevey Norman in O'Connor

    Tom Tom Australian Maps on SD card tomas -- 21/09/07 (in reply to #120121709)

    I bough a Tomtom 720 in the USA, I live in Australia and I have been trying to find the Australian map everywhere and it has been impossible, I asked every GO seller in Sydney and none of them sell the map.
    does anybody of you know where to get the Australan map

    TomTom maps tomas -- 21/09/07 (in reply to #120132773)

    did you get a reply back??? I also need to find the Australian map for my tomtom
    if you did please will you let me know

    australian maps George Wilson -- 21/06/08 (in reply to #120121603)

    Back up (copy) all of Tom Tom 500 to your computer using tom tom 2 software.
    Purchase a larger SD card 512 MB or larger, a Larger SD card allows for other International maps in the future.
    Swap with stock card and reload backup.
    Then purchase latest Australian map from TomTom home shop via internet.
    Get used to TomTom 2 software to keep your unit uptodated and customize it to your taste.

    australian maps George Wilson -- 21/06/08 (in reply to #320104719)

    addendum to post.
    Disc with software for tomtom should be supplied with TomTom.
    Product card and registration activate a treasure trove of features
    Upgrades are available for all models one, go, rider, rider II also tracker for GPS PDA's using TomTom homes easily guided web site

    Tomtom 500 go Anonymous -- 06/10/05

    The australian maps are not working so well in tomtom. If the road is outside a built up area then tomtom cannot find the street using the address lookup

    TomTom maps Australia Wolfgang R. Schulz -- 10/10/05

    I am using a T-Mobile MDA III device (elsewhere in the world sold a Qtek 9090), which is a pocket PC with GSM phone and large display. I do have the Navigator 5.0 from TomTom running on it successfully, with maps of all Europe.
    As I wish to tour Australia in a camper van next (Australian) summer, I was trying to obtain maps from TomTom, but received a negative answer from them, except for an advice to "purchase maps in Australia".
    Wherever I look, I cant find such maps for the "Navigator 5.0", but I would like to learn whether those maps for the Go 500 device on SD card, which seems to be available at retailers in Australia, will also work for the Navigator 5.0 ?
    Does anyone have an idea what I should do?
    Regards from Hamburg, Germany
    Wolfgang R. Schulz

    tom tom map australia Anonymous -- 27/10/05 (in reply to #120121883)

    i am having the same problem
    finding a map of Australia

    TomTom 500 Australian maps Anonymous -- 10/10/05

    Hi. I have recently purchased a TomTom 500 in the UK but will soon be returning to Australia. I have read a review on this web-site about how the unit performed in Sydney but I am curious as to how the review was carried out when I cant seem to find anywhere that can supply an SD card loaded with Australia on it. Can anybody pls tell me where I can obtain such maps?? Thanks heaps. Russ

    TomTom maps Ella Morton -- 11/10/05 (in reply to #120121888)

    Official word from TomTom is that you can only get the Australian maps on SD card from Australian retailers that sell the Go.

    Unfortunately, Australian maps are not available from TomTom online -- you can only get U.S., Europe etc.

    TomTom Go Australian Maps Anonymous -- 08/11/05 (in reply to #120121903)

    It would appear that Aussie maps are now available on SD card from the TomTom online store, albeit at the price of EUR249, which might explain why their products in Australia are so expensive compared to European prices.

    Tom Tom PRicing Anonymous -- 11/03/06 (in reply to #120123026)

    Just another encouragement to the pirates

    Tomtom maps Australia Nick Pellissier -- 27/10/06 (in reply to #120138997)

    Are you trying to get the Australia maps or the Europe maps. I have a set of Europe maps bought April 2006

    Where to Buy SD Maps for Australia Anonymous -- 27/12/05 (in reply to #120121888)

    http://www.whereis.com/whereis/products/prod_invehicle_au.jsp

    http://www.whereis.com/whereis/products/prod_personal_nav.jsp

    Austrailia Al Mawji -- 16/01/06 (in reply to #120121888)

    Hi
    did you manage to get the maps on an SD card for Oz?

    Avoid Tom Tom Software Anonymous -- 22/10/05

    Avoid at all costs. While the software is nice when it works is you have problems then you will find the tech support non existent. They boast of no telephone support but they will reply to emails in 1-2 days. This is the best support they can offer. Web based support is more concerned with generating sales that fixing problems and the web page does not even have solutions for the software generated errors. It is a shame that Tom Tom has ruined okay software with worthless tech support

    australian maps Anonymous -- 06/11/05

    I plan to travel around Sydney australia from 12/11/05 and want cd maps for my Tom Tom 700. Any one able to give info on possible sources. It seems as if only 300/500 in the market there. I have used the 700 in a 6wk tour in France it is the best thing I have ever bought.

    TOM TOM 700 Glen Broomham -- 11/11/05 (in reply to #120122883)

    I just got back from touring Europe and bought the Tom Tom 700 for this purpose. It was just great. I now would like to load Australian Maps so if you find out how to do it please let us know.

    TOM TOM GO 700 Anonymous -- 06/11/05

    I cannot understand why the 300/500 are the only models currently marketed in Australia. The 2.5 gig hard disk in the 700 is brilliant. I have the european model and it is brilliant.I plan to spend 3 months touring Australia shortly I am urgently need a cd of the Australian maps. Wake up tom tom this is a great marketing opportunity

    tom tom maps for Australia Anonymous -- 29/11/05

    Try whereis.com.au - they provide the mapping data for Aust to tom tom etc

    Tom Tom 700 Kevin Stanley -- 29/11/05

    I'm wanting to know the same. I am going to UK at Chtistmas and want to buy
    Tom Tom 700 there to bring back to Aust
    but not sure about Aust map CD. And New Zealand CD for a TRip in March

    Tom Tom maps for Australia Richard Ball -- 01/12/05

    Hi,

    I too have been waiting patiently for the Australia maps to come out for my UK Go 500.

    The good news is that they are now available on the Tom Tom UK website. The bad news is that the SD card costs 250 Euros.

    Anyway, good luck!

    tom tom maps mike -- 04/01/06 (in reply to #120124067)

    anyone interested in australian maps on to a sd card for your tom tom 300/500(700 is same as 500)
    sd card with maps for $220 + postage aus

    Tomtom Maps Anonymous -- 23/01/06 (in reply to #120126463)

    Mike - I would be interested in the Australian maps on an SD card

    tom tom maps for sale mick -- 08/02/06 (in reply to #120126463)

    sorry made a mistake, 500 & 700 not the same, 700 has hard drive.anyhow have 500 latest australian maps on sd card with red light camera and fixed speed camera locations . $220 aus
    regards
    mick

    TomTom Go 500 MAPS Kev Watson -- 07/12/05

    I have been looking myself for updated maps for Auss, i rang TomTom in Sydney today and was told that you will be able to buy the current maps in about 2 weeks on the cards, also in 2 weeks they will release a P O I updates for all the fixed speed cameras and red light cameras her in Auss, so hang tight folks and wait and see, I also so told them they need better Tec Sup than just Emailing.

    All the best to you all, Kev

    capt_rego@hotmail.com

    Map for Australia Patrick -- 19/01/06 (in reply to #120124588)

    Any news when they will release it, also the price . The speed camera will be an exciting feature as in certian GPs you can download Point of Interest , this can be the speed camera .

    TomTom map updates Shawn Smith -- 07/05/06 (in reply to #120124588)

    Hi there, I just read about the TomTom updates, however I haven't seen any yet on their website.

    Have you updated your maps yet?

    Cheers

    Shawn

    TomTom Maps Australia John de Vries -- 19/12/05

    Me too want Oz maps. I have TomTom navigator 5 runing on and XDA IIs pocket pc / mobile phone.

    Going to Australia on the 8 january 2006 for sixth visit (one included circumnavigation 2003 on motorcycle)

    Going to tour again November 2006 did you discover TomTom maps of Oz. I will look when I go in January

    tomtom australia Anonymous -- 22/01/06

    any luck mate as I am doing the same this summer

    Australian maps Anonymous -- 26/01/06

    I would like to comment that anyone who has the map of australia can make a very neat profit. What I am saying here is that you sell the map at a very cheap price for the tomtom and you will make a very neat profit. No one in there right mind will pay over $200 for a map for that price I can pick up a new tomtom with the ozzy map.

    Tom Tom for $200??? Anonymous -- 24/02/06 (in reply to #120127984)

    Please supply a link to where a Tom Tom can be purchased for $200.This seems a little fanciful.Also, thier tech support is useless, They wouldn't help me try to connect my sony z800i to the 500.Eventually talked the Harvey Norman guy into downloading software ver 5.420..it works..but I haven't purchased it yet, can anyone point me to a sub $1000 retailer?? Pretty please.

    TOM TOM 500 COMPANY SEARCH Anonymous -- 28/04/06 (in reply to #120129750)

    DOES ANY TOMTOM USERS KNOW IF THERE IS A FUNCTION TO SEARCH A COMPANY LOCATION ?eg. IF I LIST IBM CORP TO SEARCH

    I KNOW GARMIN NAVIGATOR HAS THE FUNCTION DOES TOMTOM 500 HAS SIMILAR?

    Tomtom australia map Needs up date Anonymous -- 06/02/06

    The current tomtom Australia map appears out of date
    lots of larger country towns missing
    Freeways that have been around for a few years as well

    tom tom in oz roger parkinson -- 09/02/06

    hi russ
    please can u let me know if u had any joy getting hold of a tomtom sdcard for oz as i'm in the same boat
    ta roger

    tom tom under $1000 mick oconnor -- 02/03/06

    hi, harvey norman have got them on special for i think $980 go 500 as of 28/2/2006

    regards
    mick

    Who really knows? sure as eggs tomtom australia wont tell us anything Anonymous -- 05/03/06

    Having paid over a grand for my tomtom go 500 i was a little disappointed to find the aussie maps outdated, and further more, when contacting tomtom australia they were about as much help as a fart in an elevator.
    While having the maps we do, are a help, it would be nice to at least have the option of recieving updated maps for the duration of our warranty, or at the very least offer us a good price on new updated maps.

    Tomtom go 50 australia maps Anonymous -- 10/03/06

    You CAN buy the aussie maps for the tom tom go 500 from tomtom direct. They cost 249 euros. Its on their website people

    TomTom australia huh?? Terry Reilly -- 10/03/06

    I have been trying to speak to someone from TOMTOM in Australia. Would you mind emailing me the number in Australia for TOMTOM?

    Tom Tom IN AUS Anonymous -- 19/03/06 (in reply to #120130656)

    So after rather alot of searching i still havent got anywhere so here goes.
    1. anyone got contact for tom tom AUS because not really happy about calling europe
    2. Also i was given a copy of the AUS maps from a guy that has a tom tom go 500. I have just got a second hand tom tom go 500 from the UK so can i just go ahead and use the map this guy has given me or is it illegal (cant find a true answer). Because looking at the tom tom site you need to activate the map and connect it to your product code.
    please someone help!!

    Tom Tom IN AUS Anonymous -- 12/04/06 (in reply to #120131244)

    the activation code is the problem. You need to buy the maps from TomTom. As far as I know the activation code is "made" from the serial number of the unit + something else. I have found other (no Oz ) maps before and after downloading them and writing them to SD, they cannot be used. The encryption is part of the operating system.
    I hope I am wrong.

    I'm in the same boat: UK unit, need Oz map.

    TOMTOM OZ Maps Anonymous -- 28/03/06 (in reply to #120130823)

    Will sombody else's card actually work in another tomtom which it isn't registered too? I have tried downloading tomtom 5 Ox maps but it asks for an activation code when I switch it on.

    tom tom go 700 Anonymous -- 02/04/06

    can any one tell me where I can buy Australian maps for tom tom 700.

    Aust Tom Tom Maps for 700 Anonymous -- 18/04/06

    You can buy them from the Tom Tom website (UK or Europe stes)/

    No Support For Australia Anonymous -- 19/04/06

    I have found it hard to get any support other than what is on the web. It would be great to be able to ring someone in Australia

    Tom Tom 500 g johnston -- 27/04/06

    I too have just purchased a tom tom 500
    after trying 3 other brands this is definatley the best, except as you said the aus map is out of date.I tryed ring support and got this number diconnected.I agree we need to be able to get at least a up to date map

    Just paid $900 for TomTom 500 after being told that the maps are updated, 2006 b Anonymous -- 29/04/06

    Just bought a TomTom 500 at Domayne, after being told by a salesman at another retail business that the maps auto-update via satellite as you go! Imagine my dismay when I found out that my street and most of the suburb does not exist. The street I live in is 2 years old and the suburb is more than 15 years old!

    Just spent an entire hour looking at the so-called "Support" page on TomTom's site but have just hit a wall. The only link they can provide is to the European site which sells the Australian map (how update this is is NOT indicated) for more than 200 Sterling pounds!

    I find this sort of tactics marketing the TomTom products completely unfair and unacceptable and I am seriously considering what options I have to return/exchange the product. I don't believe Domayne will take it back. I just cannot pay more $$$ to buy an updated map.

    Poor Maps on TOMTOM Anonymous -- 13/05/06 (in reply to #120133584)

    I had the same issue with my TOMTOM 500. There are streets that do not exist. TOMTOM support is not good. For customers who recently purchased a TOMTOM in the last 6 months they should get the next map for free. I was told it had all the redlights and camera's and it had the latest maps. It is a tad sad when you turn into a street and TT tells you that you are in the bush.

    Tomtom Go Tech Support in Australia cyberoo -- 30/04/06

    I got this Australian Tomtom Tech Support telephone number from my local Dick Smith store yesterday:
    02 8875 1700
    I haven't called them yet, so I can't guarantee it's correct!
    Their web support is virtully non-existant and incredibly difficult to navigate.

    Tomtom Aust Support Yes Anonymous -- 05/05/06 (in reply to #120133624)

    Yes that Number Works
    New Aust maps out June 2006 so Tom tom say
    TomTom Aust are very Helpful over the phone

    that cause! Anonymous -- 19/05/06

    because australia market is too small, and they did't have a money!
    rich people are alread got in the car~^^;

    tomtom australian contact details? Anonymous -- 02/06/06

    hi i was just wondering if someone had some contact details for tomtom in australia. If it is an address or even a phone number that would be great. thanks.

    TOM TOM Australia contact Ian Brabazon -- 25/06/06 (in reply to #120135413)

    Please did you find the Austalia contact number for tom tom ive tried everywhere pls let me know
    Regards Ian

    Tom Tom Aust Details Bob Dalla Volta -- 05/07/06 (in reply to #120136603)

    Ph: 02 8875 1700
    Fax: 02 9889 8856
    Email: australia@tomtom.com
    Mail: TomTom
    Suite 383, 272 Victoria Ave.
    Chatswood, NSW 2067
    Units bought between May 1 & July 31 2006 supposed to get free map update. Purchases prior to May 1 - discounted map.
    TOOK SOME DIGGING TO GET THIS INFO....!

    tomtom Peter Alsford -- 21/07/06 (in reply to #120136603)

    (04) 1991-3632 this is the mobile number of the Austalian marketing Manager
    His name is David Woodlock

    Good Luck

    free map update Anonymous -- 19/07/06

    why have i not received any reply to my application for free map update,sent in by post some three weeks ago.
    sidney matthews
    tom tom 500 serial no.c no m31535h00929

    Tom Tom Maps of Australia Anonymous -- 23/07/06

    Did you manage to get the Maps - I am going to Australia for only 2 weeks and do not feel inclined to pay £190.00 for them. Any comments gratefully received

    Tom Tom 910 Anonymous -- 30/07/06

    I purchased a Tom Tom 910 in the US on my last visit so far I have had two duds on unit died in the US the other died in Australia.
    and not a sign of a service centre

    Next time I will stay with Garmin the olg girl still keeps on kicking 6 year on,

    maps for australia for tom tom go Anonymous -- 03/08/06

    You can buy the maps for Australia from tom toms website, its not easy to find but i have bought them and they cost 199 euros

    tomtom Activation maps steve -- 19/09/06 (in reply to #120139448)

    well, it is said that you can activate three times, once, then another time after three months and a further and last time after six months. once you have activated your system, whats stopping you from selling or passing on the product code card and SD map (after backup on your pc harddrive and copy SD card) and letting someone else use it. obviousely after three times, it stops. but think, even if you divide by 2 or 3 people, the maps work out cheaper. lol. so opposed to $335 it would be just over $100 plus a SD card.

    TomTom Rider Paul Dekkers -- 15/08/06

    I am looking for a Car Kit for the TomTom Rider, can anyone help me. I have looked everywhere.

    Tom Tom Rider Car Kit Mark barthelmie -- 04/09/06 (in reply to #120140094)

    These are available from www.thenavigationcvompany.co.uk priced at 25.00 GBP i have no idea how much to ship to OZ in fact i have one as i was going to buy a rider here but i am having 2nd thoughts the back up seems appalling no matter whereever you are her eor europe so i may sell. It took me 6 weeks in ei\urope to get this car kit.

    Tomtom 910 Steve Wilson -- 12/09/06

    Hi i am after purchasing a back up CD of Australia maps for my Go 910 if any body is willing to do me one good price paid

    TomTom Home David -- 19/10/06

    This is software which is on the tom tom web site
    It is worth downloading it really makes your tomtom come to LIFE
    Solved all my update hassles

    TomTom ON LIMWIRE Zain Kazmi -- 27/10/06

    Hi giys, that day i went to Tandy Electornics, and the guy said that he got the tom tom maps of Aus, on LimeWire, and he also asked me if he wanted me to burn it onto a CD for me.

    Tom Tom is a real NoNo Andrew Collier -- 11/12/06

    Having spent $1000 on a Tom Tom GO 910, I really wish I had done my homework and avoided the Advice from the Harvey Norman Sales Rep.
    The Software does not connect to the Web Site in Australia. I cannot get "free" downloads as offered, I cannot use the Traffic Update system... it is not supported..

    Avoid this baby at all costs..

    There are many alternatives on the market..

    Do your homework before buying..!

    Aus maps for TomTom Anonymous -- 11/12/06

    Australian maps are available from the TomTom site (au) but cost in excess of $100(Aus)

    tomtom one australian map jan borg -- 18/12/06

    does anyone out there have a tomtom one aussie map

    latest map v13 Ian -- 09/07/07 (in reply to #320072765)

    definitely interested in a copy for my tom tom Go500

    tomtom one xl updates Anonymous -- 04/01/08

    Started to download the new updates from tomtom and the gps froze,sent it off to tomtom and after 4 weeks and trying to contact tomtom australia,it finally turned up.it was a new unit with a neat trick to turn t on you first had to remove the chip and then push it back in and then turn the unit on.I went to try the uploads again and now the unit has no voices on it.TOMTOM IS A COMPANY TO STAY AWAY FROM.I will be selling the tomtom unit and buying another gps unit from another company.One that has a contact phone number in Australia for starters and who appreciate thier customers

    tom tom go 500 thelma -- 13/01/08

    we have been trying to update maps for 2 days no one wants to help us we are so cranky australia wake up and help us .there must be a straight forward answer not from overseas

    tomtom service centre in sydney savvas -- 25/06/08

    does anyone know where to get your tomtom serviced after downloading new software.

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