Windows: The users strike back

Windows: The users strike back

COMMENTARY--I asked you for your pet Windows peeves. Sadly, everyone is entirely happy with the operating system and nobody replied... nah, only joking.

My previous column, Filling the gaps in Windows, struck a chord. It's easy enough to get a full inbox of scorn in response to a column: all you have to do is insult some obscure, outdated computer architecture such as a BBC Micro, an Acorn Archimedes or the Apple Macintosh. But it's rare to get positive suggestions. I wonder why Microsoft never thinks of asking its users?

First, an apology or two. I conflated journaling and versioning filing systems, as several people pointed out. Journaling systems keep notes of what you do, versioning systems keep copies of what things were like before you did them. Either are darned useful--journaling more so--but neither are an option with Windows.

I also didn't know that you can mark out large areas of text--or anything else that can be graphically selected--by clicking at the start of the block, moving to the end and then shift plus left click. "RTFM!" chortled Ian Archer, who appears to be something to do with a financial consultantcy. Well, Ian, much as I'd love to RTFM, I've never seen a version of Windows that came with anything resembling full manuals. Seeing as I've been using Windows since it came on five 360K floppies (1985. Oh dear) I wonder what else I've missed. A quick straw poll in the office reveals that roughly half the denizens knew this shortcut: the moral of this story is, if Microsoft shipped some halfway decent documentation with Windows, or made a good manual available online, we'd all be a lot happier.

And then onto the stuff the people want. A decent uninstaller. Heavens, yes. How many times have you run Windows own uninstaller only to be told that a file was missing, so you can't. Or that some files had been left, which you should remove separately. Which files? Where? Why won't you tell me? How am I supposed to guess? A decent undo function, with multiple levels. Again, something I've used a long time ago on operating systems far, far away--but which has never managed to make it to Redmond.

You also want File Open dialog boxes that remember what view you prefer for each directory, or keeps their context for different applications--or even file extensions. Windows has a go at working out where you want to find stuff, but isn't very clever about it. Windows Explorer should have a filter by file type and, says Computer Bruce, all the network settings should be in one place, not scattered around control panels, properties, computer management utilities and so on. That's spot on: the number of times I've tried to chase down a half-remembered network setting through the forests of options beggars belief. And try hunting down an unwanted process that kicks off somewhere during startup.

Error messages in English were also demanded--for example, by the ironically named Jwb52Z at AOL. Don't be shy, Jwb52Z--let us know next time whether we can just call you Jwb. Anyway, as the mystery acronym says: "I'd like error boxes to be able to explain in English what went wrong. For example: "This error happened because... and involved these files that do these things." Absolutely. My first computer, the venerable ZX81, produced an error code between 0 and F followed by the line number it happened on--so 4/10 meant "Out of memory at line 10". Excusable, given it had a complete BASIC and decent maths package in 8K: how much of your hard disk has Windows commandeered?

John Galloway, who does things for users at York University, wondered why Outlook XP wouldn't let you print just the first page of a long email, and why you couldn't format the subject heading properly. There's no end of infelicities in Outlooks of all flavours, and it remains the Microsoft product I like least--and, of course, the one I have to use most. Paul Hampson wanted backup utilties in Outlook Express, but as far as I can tell you might just as well wish for zero-calorie chocolate.

Finally, some unanswered questions: what exactly goes on in Windows when you rename a file and everything goes dead for a second? Why do shortcuts never notice when their main files are moved or deleted? Why did the giant brains at Microsoft design a registry that had no access control and was a half-hearted attempt at a database, despite having all the tools already present in the operating system to have done it properly?

We may never know the answer to these and other mysteries: I fear I'll go to my grave before the real story of Windows is uncovered. And that's one tradition of operating system software I won't be sad to see go if one day, open source wins the game.

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Talkback 7 comments

    Hold on a second ... How is &q ...Mikey-San -- 09/04/03

    Hold on a second ...

    How is "Apple Macintosh" outdated, obscure, and archaic? Have you ever used Unix before?

    Wow.

    Outdated, obscure, and archaic:

    FireWire 400/800
    802.11b/g wireless networking
    Gigabit ethernet
    DVI connectivity
    FreeBSD core (Darwin)
    Machines with the best flat-panel displays in the industry
    IPv6
    Rendezvous (Zeroconf auto-configuration)

    Yeah, that's pretty crappy for a platform. I'm going to sell my PowerBook G4 and buy a HP notebook RIGHT NOW. I mean, all Apple ever does is lead the pack in new technologies. I want someone who follows behind! Yeah! Rock /on!/

    Christ.

    They paid you for this article?

    Calling the Macintosh obscure ...Anonymous -- 09/04/03

    Calling the Macintosh obscure & outdated is laughable. Though it certainly does have a much smaller user base than Windows, it is amazing to see how this small "David" of Apple computer is still influencing all the "Goliath" companies out there. Apple is at the cutting edge of new trends of computing and operating system design - a position they have held for 20 years. Your article itself, as well as the links on the same page show the Windows operating system to have many more problems than the Mac OS. So who has the outdated computer architecture?

    Let's please be accurate.

    Well, I can only imagine how f ...Anonymous -- 09/04/03

    Well, I can only imagine how frustrating it must be using Windows day in and day out. It seems to have soured Rupert on the whole computing experience. Perhaps he should become a switcher and enjoy the experience of the using the finest OS out there today, Mac OS X.

    "It's easy enough to get ...Anonymous -- 09/04/03

    "It's easy enough to get a full inbox of scorn in response to a column: all you have to do is insult some obscure, outdated computer architecture such as a BBC Micro, an Acorn Archimedes or the Apple Macintosh."

    Hmm, I smell the distinct odour of troll...

    Funny, with my Mac, that in yo ...Anonymous -- 09/04/03

    Funny, with my Mac, that in your words is "outdated" I dont seem to have any of the problems that you gripe about Windows having.

    Alias' (ohh I mean "short-cuts") not noticing if the original file moved? I havent had that problem since about 1988.

    Hmmm... My MacOSX machine also seems to have a journaling filing system... something you seem to wish Windows had.. Who's outdated now?

    A decent un-isntaller? On a Mac you just drag the folder to the trash.. of course that must be too easy to actually work.. golly I must be missing something. My OS is so archaic you know.

    Oh well.
    There are some who get it, some who dont, and some who never will. Have fun working out those Windows quirks!

    "It's easy enough to get ...Anonymous -- 09/04/03

    "It's easy enough to get a full inbox of scorn in response to a column: all you have to do is insult some obscure, outdated computer architecture such as a BBC Micro, an Acorn Archimedes or the Apple Macintosh."

    Rupert - You're talking bollocks again.

    Dear Rupert In the interest of ...Bill Rose -- 09/04/03

    Dear Rupert

    In the interest of furthering your career I have an inside tip for a new job posting opening up soon.

    JOB DESCRIPTION
    Information Minister

    LOCATION
    Baghdad, Iraq

    OFFICE/POSITION AMENITIES & BONUSES
    Lovely, scenic view of downtown through newly created skylights (courtesy of the USAF). Choice of desks, chairs and other assorted office furniture that hasn't been looted yet. 2 hour work week including time to write your scripts (Here's some help for your first one: "Macintosh Users are comitting suicide on the walls"). Nobody to answer to.

    DUTIES
    Misinformation, disinformation, no information, stupid information or any combination of the afore mentioned. Must have the ability to entertain (like the current holder of the job) and have absolutely no grasp of your subject material or for that matter, reality.

    This position will be open soon and I think you would be perfect for the job. Just look what it did for your predecesor's career!

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