UTS dumps Sun email for Exchange

The University of Technology Sydney today revealed plans to dump its current Sun ONE-based email system for staff use and adopt Microsoft's Exchange.

Chris Cahill
(Credit: UTS)

UTS director of IT client services Chris Cahill said staff had been longing for a system with more integration and functionality, such as the ability to link calendar entries with email. Previously, staff had been accessing the Sun system via third-party email clients like Mozilla Thunderbird and Eudora.

"The whole world is using Outlook and Exchange," Cahill said. "Any product out of the box works on that platform." Despite the change, however, he noted he still considered the Sun solution to be a "powerful, stable email system".

The changeover is now on its way and scheduled to be completed in July. When staff have been migrated, the IT department will run an evaluation on what to do with student mail accounts, with the current idea being to put them on to either Gmail or Microsoft's Live@edu, Cahill said, adding that there was very little difference between the two systems. He believed a student roll-out could start next year depending on the results of the evaluation.

There had been some resistance within the IT ranks as the staff shift away from open-source mail applications, according to Cahill, but it had made less work for the IT support team who had previously needed to create a workaround every time someone bought a new PDA. Now, most things just worked, he said.

Being a university, the team supported almost any device, Cahill said. His preference was iPhone over Blackberry, however, since there was no need to build another infrastructure layer to support it.

On security, he said he hadn't had any problems with the device. "We're not the CIA or a bank. We're a university," he said.

Cahill's team had also rolled out Office 2007 last year across approximately 5000 desktops it manages, but there had been less excitement about that than about the move to Exchange, Cahill said. He hadn't yet looked at Windows 7, but he believed the university would move to it since he didn't think it should get too many releases behind. The university would skip over Vista, he said.

The university has also started a suite of desktop architecture projects to be completed over a period of 18 months which involved implementing Symantec's Altiris and planning the move from Novell desktop services to Active Directory and Windows Server 2008. The university currently has licences with both Novell and Microsoft. Migrating to one will mean lower fees and a lower support cost in terms of maintaining two skills sets.

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Talkback 13 comments

    Here they come BigScotty -- 16/04/09

    Here come the rabid linux fanboi's!
    They will be all over this article like nerds on 3 day old pizza but at the end of the day I think a few nice words sum up Exchange and Microsoft stuff:
    "out of the box works "
    "less work "
    "most things just worked" (in relation to PDA's)
    And one not in the article "integration".

    I hate to say it but there is no comparable Open source Exchange alternative and there will never be one (some try but they don't even come close)! You need to make money so it can be put back into R and D to make these products better.

    Yes they do Anonymous -- 16/04/09 (in reply to #320130055)

    Pfffff what ROI.
    Its clear this muppet has had the visit from the Microsoft sales team and been dumb enough to listen to them.

    Rabid? Anonymous -- 16/04/09 (in reply to #320130055)

    "rabid...fanboi's"
    ...and you are?

    "...no comparable Open source Exchange alternative and there will never be one..."
    "
    ...demonstrates breath taking ignorance of the Open Source development model...

    "You need to make money so it can be put back into R and D to make these products better."
    ...oh dear, you haven't been around IT too long have you...

    Groupwise Anonymous -- 16/04/09

    I wish the University I work at made the switch to Microsoft Exchange. We are unfortunate enough to be using Novell Groupwise - a terrible piece of software, which I curse on a daily basis.

    Re Groupwis Anonymous -- 17/04/09 (in reply to #320130078)

    Really?

    Our company moved from Groupwise 6 to Outlook 2003. Since then our email support calls has tripled. I curse the day we moved from Groupwise

    Wrong direction brodieolson -- 17/04/09

    Why my money (Uni fees) must goes to Microsoft?
    The future is going to another direction.
    Bad sign.

    University slowly to catch up to the business world Anonymous -- 17/04/09

    Finally UTS moves to Exchange. Only 5-10 years too late. UTS needs to talk to medium-large size business to see what they think of Exchange, and what their future plans are.

    They will find that some are staying put, whilst others are moving to an open source solution, which will save licensing fees, and reduce backend infrastructure costs.

    If universities want to keep up with the 'real world' and encourage students to lead when they complete Uni life, instead of having to re-learn everything. They need to start moving their technology to be in-line with the direction business is taking.

    Universities arent all slow Anonymous -- 17/04/09 (in reply to #320130205)

    Some universities lag behind but not all.

    I know some Universities in Australia that are using state of the art management methodologies and properly implemented ITIL procedures.

    In terms of Exchange. There is an ongoing debate in regard to Exchange vs Domino vs 'Cloud' in the end, its usually the implementation that causes problems not the technology. Most of the time poor control over what ends up on the users desktop, and a lack of an SOE causes more problems than an older email platform.

    The whole world is using Outlook and Exchange Anonymous -- 17/04/09

    "The whole world is using Outlook and Exchange," Cahill said.

    I work for a large multi national company and they use Lotus notes all around the world.

    bet you work for IBM Anonymous -- 17/04/09 (in reply to #320130221)

    So you must work for IBM or one of their services customers. I used Notes and it the bain of our company life. The UI was woeful, usage was poor. Not to mention that I can always tell when someone send me email from Notes - it's ASCII text!

    what's wrong with ASCII text? tpny -- 18/04/09 (in reply to #320130239)

    It's simple & to the point, universally recognised & takes up a tiny fraction of the size & bandwidth of proprietary formats.

    99% of messages can be quite adequately expressed in plain text or an attached image. There is little-to-no additional meaning added by formatting the message in HTML, Docx, RTF, etc...

    Other Solutions - don't think so. Anonymous -- 22/04/09

    I have worked with exchange since the 5.5 days. Very simple to manage. I have yet to see a product that does everything exchange does with easy access. 99.999% of the problems I have to resolve are simply PBC&K. Outlook as a client, the webmail client and very easy mobile access are no brainers. We support Blackberries, Iphones, pda's. Exchange 2007 has even greater user access and functionality for users and for administrators even easier. Now M$ as a whole, tech support is pretty lousy, but couldn't image the support for open source or other products to be any better. I'm the exchange guru for our company and manage a little over 3,500 mailboxes, which only takes if even 20% of my time. A single full-time person could easily manage up to 10,000 mailboxes.

    One size fits all? Who pays? Jenny T -- 22/04/09

    Companies make money and can spend it on any good or bad solutions they want but seriously this is a waste of money for a university to reject all it's legacy systems and out it's eggs in Microsofts basket. I'd like to see the ongoing ROI justification for this - oh that's right it's not real money just tax payers.... I bet this guy came from the corporate world and implementing his one size fits all solution here with guidance from his friends at MS. Oh and Chris Cahill, Gmail and Live are different - just ask their users!

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