Microsoft: The Lord of the Spin

commentary There's a "TV commercial" floating around the Internet which portrays a young Steve Ballmer espousing the virtues of a new product called Windows 1.0.

"How much do you think this advanced operating environment is worth?

"Wait just one minute before you answer! Watch as Windows integrates Lotus 1-2-3 with Miami Vice!" he proclaims in that all-too-familiar raucous tone.

Don Johnson doesn't make an appearance but some effort is spent explaining how the picture of a Ferrari can be pasted into Windows Write.

How exactly is Lotus, the software application, and Miami Vice, the '80s hit crime show, connected? I have no idea but you see, therein lies the problem with Microsoft ... even today.

Somewhere, somehow, there seems to be a belief that the agenda comes way ahead of relevancy and logic. And this mantra has once again reared its ugly head ... Microsoft's anti-Linux rhetoric seen rising a few decibels.

A company executive was in his element trying to dispel so-called myths surrounding the security of open-source software.

"One myth we see is that Linux is more secure that Windows. Another is that there are no viruses for Linux," Nicholas McGrath, head of platform strategy for Microsoft in the United Kingdom, told vnunet.com.

The first person who can name the last mass-mailing worm or virus that caused millions of dollars in damages to Linux customers wins a million bucks! Any takers?

On one hand we're told Linux is too immature to handle mission-critical computing. Then, McGrath says Microsoft isn't feeling the heat from Linux; it's Unix vendors which are suffering.

Again, McGrath trips over trying to get his point across but ends up seriously contradicting himself.

Unix, as known to the entire IT faculty, is time-tested and robust enough to run mission-critical applications. If Linux isn't up to scratch, then how, pray tell, is it competing with Unix, as McGrath has claimed?

And wouldn't Microsoft's time be better spent fighting the real enemy, in this case, Unix providers such as Sun Microsystems and Hewlett-Packard? Why give Linux and open-source software the free publicity? Baffling indeed.

No Microsoft interview is complete without the mention of patches and in the spirit of the Windows-is-more-secure-than-Linux argument, McGrath gives the assurance that, unlike the Linux community at large, Microsoft customers will always receive upgrades and patches mainly because the company doesn't shy away from responsibility.

One thing's for sure -- Microsoft is indeed responsible for making patches fashionable. No apologies, no explanations for defective products or security vulnerabilities. Users must be thankful and grateful that fixes will come their way for in this playbook, customer service is the biggest myth of all.

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Talkback 15 comments

  1. Fran, Sounds like shades of the Cold War but converted to Microsoft-speak. Anonymous -- 02/02/05

    Fran, Sounds like shades of the Cold War but converted to Microsoft-speak.

  2. Fran, Your're 100% correct. If you were here in the states I'd buy you a drink. You've seen through the complete haze of illogic that so many fall for including the CXO set. Thankfully, many are seeing past the haze and wall Anonymous -- 02/02/05

    Fran,

    Your're 100% correct. If you were here in the states I'd buy you a drink.

    You've seen through the complete haze of illogic that so many fall for including the CXO set.

    Thankfully, many are seeing past the haze and wall of smoke and mirrors Microsoft has constructed and their seeing antiquated, insecure, unscalable technology that ends up costing them 2X what they budgeted for.

    Thankfully as well our company and many like ours have saved our customers an average of over 40% Total Operating Costs over 5 year life cycle.

    All the paid-for studies by Microsoft can't delete the truth.

    Good call Fran! Logic becomes you.

    Nick

    -- --
    Nicholas Donovan - CEO
    Ioni Systems

  3. I've said this for years, but MS simply must have a backroom team working on an open OS to match Linux, namely Billux. It'll only cost half as much as windows, manuals included. Almost free! Billux would be released abou Anonymous -- 02/02/05

    I've said this for years, but MS simply must have a backroom
    team working on an open OS to match Linux, namely Billux.

    It'll only cost half as much as windows, manuals included.

    Almost free!

    Billux would be released about the time when too many people
    find out that Linux, as a generic sub-system OS, doesn't have
    enough unified support from a competent software house -
    and subsequently, MS would then mop up the rest of the market
    with open OS software.

    I can feel it coming - but I'm Windows Forever, no matter
    what...

  4. It's amusing how you linux fanatics love to gather around, attack MS, then pat each other on the back for job well done... Comparisons of security in an OS designed for server use, and secured primarily for that purpose has no comparison to a de Anonymous -- 02/02/05

    It's amusing how you linux fanatics love to gather around, attack MS, then pat each other on the back for job well done...

    Comparisons of security in an OS designed for server use, and secured primarily for that purpose has no comparison to a desktop operating system for which the majority of virii infect via dumb user mechanisms. When Linux have the market share and desktop usage comparable to windows I will start believing the hype.

  5. I can't claim that there are no Linux viruses, I can only claim that after about 5 years of Linux use, I have never got one. Anonymous -- 02/02/05

    I can't claim that there are no Linux viruses, I can only claim that after about 5 years of Linux use, I have never got one.

  6. Slapper: http://www.theregister.co.uk/2002/09/16/slapper_worm_spanks_apache_servers/ Anonymous -- 02/02/05

    Slapper:
    http://www.theregister.co.uk/2002/09/16/slapper_worm_spanks_apache_servers/

  7. I find it funny how he can say Windows users "will always have patches" just as MS announces "no more patches" for Windows 2000 -- JUST DAYS after the company I work for has finally finished standardizing on it!! Grrr! Anonymous -- 03/02/05

    I find it funny how he can say Windows users "will always have patches" just as MS announces "no more patches" for Windows 2000 -- JUST DAYS after the company I work for has finally finished standardizing on it!! Grrr!

  8. "It's amusing how you linux fanatics love to gather around, attack MS, then pat each other on the back for job well done... Comparisons of security in an OS designed for server use, and secured primarily for that purpose has no comparison to a deskt Anonymous -- 03/02/05

    "It's amusing how you linux fanatics love to gather around, attack MS, then pat each other on the back for job well done... Comparisons of security in an OS designed for server use, and secured primarily for that purpose has no comparison to a desktop operating system for which the majority of virii infect via dumb user mechanisms."

    It's amusing how Windows users love to bash Linux with faulty arguments. First of all its VIRUSES, not virii. Second, if Windows is a desktop OS, then why is M$ pushing Windows 2003 as a server OS? That's the problem, Windows is just a gamers OS that got too popular and now the whole world is paying for it.

    "When Linux have the market share and desktop usage comparable to windows I will start believing the hype."

    Linux has more Internet share than Windows yet viruses are far less common. Another comment here mentions Slapper. Slapper attacked Apache through OpenSSL. Apache itself was safe, only lazy sysadmins who continued to run an unpatched version of OpenSSL were at risk. That's the difference with OpenSource and closed source: vulnerabilities are patched way before they can become problems, 99% of the time. Popularity has nothing to do with it, OpenSource is the scientific method applied to software development like many have said.

  9. Yeah, Slapper never infected more than 20,000 machines in its entire run. Blaster hit that many in the first 5 minutes and accelerated. Windows has seen 10s of thousands of different viruses, worms and trojans. Get back to us when Linux gets into the d Anonymous -- 03/02/05

    Yeah, Slapper never infected more than 20,000 machines in its entire run. Blaster hit that many in the first 5 minutes and accelerated. Windows has seen 10s of thousands of different viruses, worms and trojans. Get back to us when Linux gets into the double digits, eh?

  10. Well, first of all Kiko, I would like to thank you for pointing out my spelling mistake... I'm so ashamed that my whole argument may have been construed as faulty because that one small mistake. "It's amusing how Windows users love to bash Anonymous -- 03/02/05

    Well, first of all Kiko, I would like to thank you for pointing out my spelling mistake... I'm so ashamed that my whole argument may have been construed as faulty because that one small mistake.

    "It's amusing how Windows users love to bash Linux with faulty arguments. First of all its VIRUSES, not virii. Second, if Windows is a desktop OS, then why is M$ pushing Windows 2003 as a server OS?"

    The windows server installations make up a small fraction of the infections, compared to the number of desktops propagating the VIRUSES. Most competent Sys Admins will thoroughly protect servers, using firewalls and anti virus measures, preventing many of the infections from even reaching the network. The real danger are the internet connected dektops which are rarely protected using these measures with users too ignorant of the dangers to properly secure the system. Linux doesn't suffer from that problem, as it is primarily used for server functions, and the comparatively few desktop users tend to be more technical in nature.

    "That's the problem, Windows is just a gamers OS that got too popular and now the whole world is paying for it."

    An over dramatic statement I would think. The world is hardly going to end because windows dominated the OS market.

    "Linux has more Internet share than Windows yet viruses are far less common. Another comment here mentions Slapper. Slapper attacked Apache through OpenSSL. Apache itself was safe, only lazy sysadmins who continued to run an unpatched version of OpenSSL were at risk."

    Exactly my point... So lazy Sys Admins were the cause of this problem on Linux, so you can see the amplified effect of the combination of large market share, lazy Sys Admins and legions of untrained ignorant desktop users...

    "That's the difference with OpenSource and closed source: vulnerabilities are patched way before they can become problems, 99% of the time."

    Your source for this figure??

    "Popularity has nothing to do with it, OpenSource is the scientific method applied to software development like many have said."

    Oh I see, so therefore by inference, Microsoft must use some sort of unscientific measure? Maybe they commune with the devil, eh? That would fit in nicely with the Anti MS rhetoric you espouse.

    By the way, I use a Linux firewall and mail server at home. I simply feel the need to show up extremist arguments for what they are. If it seems that I sit on the MS side of the fence, it is simply because MS users don't tend to offer extreme points of view in favour of MS software.

  11. Dear Fran, Spot on Fran. Microsoft are really dragging their heels over security. The "Patch Now and Always" process is a cop out. Yes, patching vulnurabilities is important, as a post development necessaity that will crop up from t Anonymous -- 03/02/05

    Dear Fran,

    Spot on Fran. Microsoft are really dragging their heels over security. The "Patch Now and Always" process is a cop out. Yes, patching vulnurabilities is important, as a post development necessaity that will crop up from time to time But Microsoft put the product on the market before it's ready, and allow hackers to expose the vulnurabilities for them. The way I see it, if Microsoft are so keen to have their product testing done in a live environment with users as the testers, then the OS should be sold at shareware type prices. Windows XP Professional, $49 anyone?.

    That said, my experience leads me to believe that Windows XP, behind a firewall that blocks all ports that don't get used, and that uses a
    third party browser for surfing (and doesn't preview html in outlook or outlook express), and has an up to date Anti-Virus program, will
    provide a machine that the end user will only occasionally have to have dissinfected of some nasty. Even "end user ready" versions of
    linux are still more techy orientated than Windows and will need just as much (if not more) attention from technical support as a Windows XP
    machine (as above) that occasionally get's infected with a worm.

    So I actually think Microsoft are on a winner with XP, but their bloody-minded attitude towards IE and security is what holds them back. Note: in my experience disinfecting customers of adware etc,
    active-x is very often the culprit that allows adware to embed itself in the os. In business, turning off active-x and java, and putting
    legitimate commercial sites in Trusted Zones, is often a big part of an effective solution to the active-x and IE problem.

    Thanks again for a brilliant and insightful (as usual) analysis of Microsoft Spin!

  12. If we accept that "Yeah, Slapper never infected more than 20,000 machines in its entire run" (prior anonymous response), and that the cost can be calculated from http://www.desktoplinux.com/articles/AT3307459975.html, thats 3.6 million dollars . Anonymous -- 03/02/05

    If we accept that "Yeah, Slapper never infected more than 20,000 machines in its entire run" (prior anonymous response), and that the cost can be calculated from http://www.desktoplinux.com/articles/AT3307459975.html, thats 3.6 million dollars ... can Fran or whoever is backing the articles claim of "The first person who can name the last m****-mailing worm or virus that caused millions of dollars in damages to Linux customers wins a million bucks! Any takers" start writing that cheque ;)

    My guess is that was a shallow claim, only made to sensationalise the article (ironically the same technique that the article itself was condemning).

    Given that the linux team acknowledge that security flaws exist (http://news.com.com/Linux+developers+create+forum+to+air+core+flaws/2100-1002_3-5561031.html?tag=nefd.top) why cant so many others ... from all camps. Accept that developers make mistakes, testers miss them and hackers have a lot of [wasted] spare time and imagination.
    Who do you blame when someone steals that new CD from the front seat of your car [locked or not] - the current social idea of blaming the manufacturer for a criminal act performed by third party is just plain stupidity.

    - Colin

  13. Fran, Back in the early 80's a company released a software product called "OS/2" and on the release of the beta version (I was part of one of the 1st teams in Aust to test the thing) it was found by customers to be a clutz but it was ho Anonymous -- 07/02/05

    Fran,
    Back in the early 80's a company released a software product called "OS/2" and on the release of the beta version (I was part of one of the 1st teams in Aust to test the thing) it was found by customers to be a clutz but it was honestly ****essed as having potential. Now that company seemed to learn its lesson over the long term, but it seems that our mate Billy and his host of friends at m-SOFT still continue down the line of what seems to be "Lets get this done and the public will get done'. For an old salt administrator I am always defunking comments from dare I say it 'Youthful' administrators, who extoll Billy-boys virtues, much to the amusement of my colleagues.

  14. no mention on how microsoft can take up to a month to release their plentiful patches. I'm no expert on all crappy things Micro$oft, but I seem to remember reading that they would be only releasing fixups monthly, probably to save on man power. On the oth Anonymous -- 06/04/05

    no mention on how microsoft can take up to a month to release their plentiful patches. I'm no expert on all crappy things Micro$oft, but I seem to remember reading that they would be only releasing fixups monthly, probably to save on man power. On the other hand Redhat for example fix vulnerablilities (which never seem to get expolited) imediatlely. Of course half the problem is the uneducated/untrained/unintelligent cl****es of 'sys admins' who run these lousy virus spewing boxes. For better or worse it still takes a bit more know how to run setup & adin a linux box (patching and upgrade tasks are a different story of course)

  15. To each their own Anonymous -- 22/09/05

    Those using Microsoft please continue. You have your patches and your beliefs. Those who know and use Linux ... well you know what you know. Ignorance is bliss. Let's all allow those who know what they know or dont to continue. Why educate those who dont want to know? <--- works both ways ;)

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